Job Description

Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson, Arizona. Featuring scenic guest rooms, exquisite dining options, and rejuvenating Spa services delivered with Forbes Recommended service. If you have a passion for great service, we would love to consider you to join our team of extraordinary hospitality professionals.

Summary: The Night Auditor plays a key role in ensuring a smooth transition between daily hotel operations by completing front office closing and opening procedures, performing nightly audit tasks, and providing exceptional service to guests throughout the overnight shift. This position is ideal for someone who enjoys working independently, staying organized, and making a positive impact on the guest experience.

Duties and Responsibilities

• Greet guests, process check-ins and check-outs, and provide information about the property and local amenities.
• Maintain knowledge of room types, locations, rates, services, and activities.
• Manage guest room keys and oversee access to safe deposit boxes.
• Audit and balance daily reports and verify completion of end-of-day (EOD) tasks across departments.
• Schedule wake-up calls, process reservations, and prepare guest bills for next-day departures.
• Answer phones, respond to guest inquiries and complaints, and provide exceptional customer service.
• Run nightly audit and EOD computer functions to ensure accurate reporting.
• Process reservation cards, record receipts, balance cash drawers, and follow all cash-handling procedures.
• Facilitate the secure storage of guest valuables in the hotel safe.
• Report unusual occurrences, guest requests, or operational issues to management.
• Follow all safety, security, and emergency procedures.
• Maintain a clean, organized, and professional front desk area.

Qualifications, Skills & Abilities:

• Flexible availability, including the ability to work overnight shifts.
• Previous customer service and/or hospitality experience preferred.
• Strong communication, basic math, and problem-solving skills.
• Ability to learn hotel systems, computer applications, and job-specific procedures.
• Exceptional customer service and interpersonal skills.
• Ability to work independently and manage responsibilities with minimal supervision.

EEOC Statement

Hacienda Del Sol Resort is committed to equal opportunity in employment and to creating a welcoming and diverse environment for all employees. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital or veteran status, genetic information or any other characteristic protected by law.