Job Description

PAY: $19.00 – $21.00 per hour

SCHEDULE: Full-Time or Part-Time available

SHIFT: Overnight (11:00 PM – 7:00 AM)and/or 10PM – 6AM)

Weekends and Holidays Required

POSITION SUMMARY

Crowne Plaza Charleston Airport is seeking a dependable, service-focused Night Auditor to join our Front Office team.

This position is responsible for delivering exceptional guest service during overnight hours while ensuring the accuracy of daily financial and accounting processes.

As the overnight representative of the hotel, the Night Auditor serves as both a hospitality professional and operational leader, helping create a seamless experience for guests while preparing the hotel for a successful day ahead.

Must have a valid drivers license and be willing to drive the shuttle during the shift if requested.

ESSENTIAL DUTIES & RESPONSIBILITIES

GUEST SERVICE

• Welcome guests and provide a warm, professional arrival experience.
• Process guest check-ins and check-outs accurately and efficiently.
• Respond to guest requests and concerns with urgency and professionalism.
• Recognize IHG One Rewards members and VIP guests.
• Resolve guest issues and service recovery situations with confidence and care.
• Maintain a clean, organized, and professional front desk environment.

NIGHT AUDIT & ACCOUNTING

• Complete all nightly audit procedures and end-of-day processing.
• Reconcile room revenue, restaurant revenue, and other hotel transactions.
• Verify guest folios, rates, and payment methods for accuracy.
• Prepare and distribute daily operational and financial reports.
• Balance cash, credit card transactions, and settlement reports.
• Maintain confidentiality of guest and financial information.

HOTEL OPERATIONS

• Monitor hotel security and guest safety during overnight hours.
• Handle emergency situations calmly and professionally.
• Communicate overnight activity to hotel leadership.
• Coordinate with Housekeeping, Engineering, Security, and Food & Beverage teams as needed.
• Prepare the hotel for morning arrivals and departures.
• Prepare daily shuttle logs for airline crews according to manifests.
• Assist with other tasks as assigned by management.

QUALIFICATIONS

REQUIRED

• High school diploma or GED.
• Strong customer service and communication skills.
• Basic computer proficiency.
• Ability to work independently and make sound decisions.
• Strong attention to detail and organizational skills.
• Ability to work overnight shifts, weekends, and holidays.

NOTE: Valid Driver's License is required, as shuttle driving duties may occur during shift.

PREFERRED

• Previous hotel front desk or Night Auditor experience.
• Experience with Opera PMS or similar hotel management systems.
• Cash handling or accounting experience.
• Knowledge of IHG brand standards and loyalty programs.

BENEFITS

• Competitive hourly pay of $18.00 – $20.00 per hour.
• Medical, dental, and vision insurance.
• Paid time off.
• Holiday pay.
• 401(k) participation (if applicable).
• IHG employee hotel discounts worldwide.
• Career advancement opportunities.
• Ongoing training and professional development.

WHY JOIN CROWNE PLAZA CHARLESTON AIRPORT?

Our team is committed to delivering hospitality with professionalism, warmth, and attention to detail. We support business travelers, airline crews, groups, and leisure guests, creating a calm and welcoming environment around the clock. If you enjoy helping people, solving problems, and working independently, we would love to meet you.

EQUAL OPPORTUNITY EMPLOYER

Crowne Plaza Charleston Airport is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or protected veteran status.

Requirements

Required Education and Experience

• High School Diploma or Equivalent
• Prior experience preferred
• Flexibility in work shifts
• Excellent organization skills
• Read and speak English
• Ability to follow instructions

Work Authorization/Security Clearance (if applicable)

Must be authorized to work in the United States of America.