Gold Key | PHR

Night Auditor

Gold Key | PHR  •  Norfolk, VA (Onsite)  •  5 days ago
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Job Description

Audit, balance and report on the various areas of the hotel (e.g. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure PHR and Hotel policies and procedures are followed and to prevent fraud

Responsibilities

  • Audit, balance and report on all food and beverage outlets' (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information
  • Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed
  • Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.
  • Prepare and input statistics and income journal sheets for preparation of daily reports
  • Balance and close all bank ticket codes, daily
  • Run night audit final after insuring all revenues are in balance nightly
  • Perform the duties of a Front Desk Clerk including express checkouts
  • Assist PBX in taking and placing wake-up calls, as needed
  • Perform the duties of a bellperson as requested
  • Meets with Front Office staff to received pertinent information regarding the daily activities and yeild management strategies.
  • Perform, as necessary, the functions of the front desk with regard to check-in, check-out and customer service.
  • Greet & interact with the guest in a friendly but professional manner creating the “WOW” experience.
  • Ensure that all guest requests you receive are satisfied in a timely & efficient manner.
  • Review internal management reports to include: occupancy forecasts, night audit summary, house account backup, reconciliation & productivity results from the prior day.
  • Print the required reports and reconcile the daily departmental activities in preparation for the close of business process.
  • Able to apply mathematical concepts including fractions, percentages, ratios & proportions to practical situations.
  • Post room and tax and perform the necessary OnQ functions to close the business day.
  • Complete the necessary closeout reports
  • Balance and transmit the daily credit card transactions.
  • Ensure the Zip Out check-out folios are printed and delivered to guests rooms
  • Ensure payment is obtained for all guest rooms and that credit card approvals are current.
  • Reconcile OnQ with the Lodgenet system.
  • Reconcile phone revenue with the call accounting system.
  • Retreive the Hotel Call Around from PBX and forward the final format via e.mail to the appropriate individuals.
  • Prepare the necessary reports for the beginning of the day for Housekeeping.
  • Compete the hotel Income Journal
  • Complete the Night Audit Input for the PHR Pop-Up
  • Submit the daily credit card batch.
  • Complete the Night Audit Checklist.
  • Perform cash balancing and complete the nightly cash drop.
  • Complete the F&B Income Journal
  • Qualifications

    TypeQualificationEducationHigh School Education or equivalent experienceExperienceAccounting background preferred, but not requiredSkillAbility to operate Personal Computer, Cash Register and Calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills.EducationHigh School Diploma or equivilentExperiencePrevious Night Auditor experience preferred.SkillComputer knowledgeable/proficient with Microsoft Word & Excel including formula building.

    Gold Key | PHR

    About Gold Key | PHR

    For more than 25 years, Gold Key | PHR has delivered a consistent and impressive record of growth, profitability and market dominance. We have built a team of executives and associates with in-depth experience in hotel and restaurant management, and corporate support.

    Our properties consistently set the bar for excellence, earning accolades from guests, civic leaders, the industry, and the investment community. In this high profile hospitality area, where competition for guests is intense, we strive to deliver superior guest experiences and commensurate business results.

    Community Involvment: Gold Key | PHR recognizes our responsibility to the well-being and betterment of our community and contribute time, money and services to many local, regional and national charities. We are especially proud of three ongoing charitable efforts that our company has created that are changing lives: JT Walk & Beach Party, JT Grommet Island, and Camp Grom.

    www.GoldKeyPHR.com

    Industry
    Travel & Hospitality
    Company Size
    201-500 employees
    Headquarters
    Virginia Beach, Virginia
    Year Founded
    1991
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