Job Description

Our client based in Franschhoek is looking for a Night Auditor to join their team on a Fixed Term Contract.

The successful candidate will have to excel in providing service excellence and ensuring that the guest experience is prioritized above all else. As the primary point of contact for guests during the night shift, the Night Auditor handles inquiries, resolves issues, and ensures seamless communication between departments.

Main Responsibilities:

Oversees, coordinates and directs the service, operations, logistics and activities of the Front Office and other operational departments during their allocated night shift.

Responds to the requests that are presented by guests during the night operating hours and works closely with the relevant department night team to assist the department managers to ensure a coordinated effort between the different teams.

Ensures that the Night Audit and reporting is accurately completed and all departments are balanced and that department “End-of-Day” procedures are correctly run.

Ensuring that all guests’ special requests, requirements are met by all departments and communicated clearly.

Upselling of other resort facilities and services including our clients' affiliates.

Adhere to and maintain Health and Safety standards

Requirements

Experience and Skills:

Experience in a 5 star luxury hotel environment.

Excellent knowledge of Franschhoek area and surrounds.

Excellent interpersonal skills to be able to interact with all guests.

Excellent communication skills in English, both written and verbal.

Excellent knowledge of food and beverage, general knowledge about news and current affairs.

Excellent track record in housekeeping, food and beverage, as well as butler duties.

Ability to be always courteous, calm under pressure and putting guests first.

Computer literate in Microsoft office and Protel.

Inherent Requirements:

Degree or diploma in Hospitality.

At least 2 years of experience in a similar role within Hospitality.

Valid driver’s license.

Ability to work shifts and be flexible in other departments.

Exceptional attention to detail.

Ability to anticipate guests needs and exceed guests’ expectations.

Enthusiastic and passionate about guests, their needs and preferences.

Preference will be given to candidates from Franschhoek and neighbouring areas.

Benefits

About Red Ember Recruitment

Red Ember Recruitment - a division of Red Ember Technology (Pty) Ltd.

We are passionate professionals driven to provide Payroll and HR solutions that deliver true business value to your organisation. Our proven track record and expertise will enable you to maximise your return on investment on any Sage Payroll & HR implementation. Partner with a Talent Team that suits your customised needs.

Recruiting top talent is a powerful and reliable foundation of strength in any business. When partnered with the best recruitment team, it’s an opportunity for long-term growth, and can bring companies a competitive advantage in their industry. Red Ember Technology is a Certified Sage Platinum Business Partner, here to support any Sage client with the extra value-added services to complement and support their Sage products.

The Red Ember Recruitment team has a combined Payroll, HR and Finance industry specific experience, customised to the Sage products, as well as vast experience supporting various other products and industries. Red Ember Recruitment can assist on any level of recruitment from interns to Executive placements, bulk recruitment, response handling, or specialised headhunting.

Industry

HR & Recruiting

Company Size

11-50 employees

Headquarters

Johannesburg, ZA

Year Founded

2018

Website

redember-recruitment.co.za

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