Job Description

Nestled in the heart of Wellington's CBD, offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

At Novotel Wellington, it’s our people who create unforgettable memories for our guests. We are looking for hospitality professionals to join our Night Teams, bringing enthusiasm, attention to detail and great service to ensure every stay is seamless.

• Work overnight shifts from 10:30pm/11.00pm – 7:00am/7.30am.
• Welcome and assist late arrivals and early departures with smooth check-in/out.
• Complete nightly balancing, system backups and reporting using Opera PMS.
• Prepare and distribute Night Audit reports in line with finance and compliance standards.
• Act as Night Manager when required, ensuring guest and team safety overnight.
• Oversee night operations including room service, porter services, and security checks.
• Manage room availability and handle any overbooking or relocation needs.
• Ensure accuracy of reservations, billing, and room allocations.
• Maintain clean and presentable public areas during the night.
• Support the Front Office team by contributing to monthly performance reports.

Qualifications

• Take initiative and remain calm under pressure.
• Available to work overnight shifts from 11.00pm and on a rotating roster.
• Hold an LCQ qualification.
• A current GM Certificate is essential, or the ability to obtain one (requires LCQ plus 3 months’ supervisory experience in a licensed premises in NZ).
• Previous experience in Front Office operations at a supervisory level.
• Proficiency in Excel and Opera Cloud PMS (experience preferred).
• A current First Aid Certificate is an advantage.
• Novotel role only: A full, clean New Zealand driver licence and an up-to-date Manager’s Certificate are required.
• Must be a New Zealand citizen, permanent resident, or hold a current valid work visa/permit. (Please note: visa support or sponsorship is not available for this role.)

Additional Information

At the Novotel Wellington, we’re all about helping you grow your career and have a great time doing it! We love celebrating our team’s wins and offer a bunch of great perks to support you along the way, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you're on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Access to our Employee Assistance Program

Join us at Novotel Wellington, where your career journey is as exciting as the destination!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS