Job Description

Why us?

At The Bidwell Marriott Portland, you’re not just joining a hotel—you’re stepping into aspace that reflects the soul of the city. Located on Portland’s storied BroadwayAvenue, we blend warm, good-natured hospitality with an independent spirit thatcelebrates curiosity, comfort, and connection.

Our team thrives on crafting personalized guest experiences rooted in authenticity andcare. Whether it’s greeting a guest like an old friend, recommending a local hiddengem, or simply making someone’s day a little easier—we lead with heart, attention,and purpose. We believe in meaningful work, shared pride, and a culture where everyvoice matters.

Working at The Bidwell means being part of a team that’s both relaxed and refined. Welive and lead at the intersection of downtown culture and Northwest nature—creatinga sanctuary in the center of it all. It’s a place to grow, contribute, and build somethingtogether that’s truly unique to Portland.

As part of Sage Hospitality Group, we’re anchored by a shared mission to enrich lives,one experience at a time. We encourage independent thinking, value diversity ofthought, and invest in your development—because we know that when you thrive, sodo we.Join us at The Bidwell—where good-natured hospitality meets purpose, place, andpossibility.

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Welcome and professionally greet all arriving and departing guests, creating a positive first impression of the hotel.
• Respond promptly and professionally to guest questions, concerns, and service requests related to transportation, accommodations, hotel services, and local activities.
• Complete guest registration, check-in, and check-out procedures using established hotel systems and service standards, including express checkouts and guest account settlement.
• Maintain positive guest relations by providing knowledgeable assistance regarding hotel operations, services, and area information both in person and over the telephone.
• Operate the hotel’s PBX/telephone system, including handling incoming and outgoing calls, scheduling wake-up calls, paging guests, and directing calls appropriately.
• Audit, balance, post, and report daily transactions for Front Office and Food & Beverage operations, including room charges, restaurant and bar revenue, deposits, cash handling, credit card transactions, adjustments, taxes, disputed charges, house accounts, and promotional postings.
• Reconcile and balance all cash, credit card, and bank transactions, including over/short variances, deposits, tally sheets, and bank ticket codes to ensure compliance with established accounting procedures.
• Prepare, verify, and report room revenue, occupancy statistics, income journal entries, and other operational data for daily management reporting.
• Perform nightly audit procedures and execute the final night audit after verifying all hotel revenues and transactions are balanced and accurately recorded.
• Reset and balance point-of-sale systems, cash drawers, and registers to ensure operational readiness for the next business day.
• Maintain accurate records, protect guest and company assets, and adhere to all cash-handling, safety, security, and operational procedures.
• Demonstrate professionalism, courtesy, and exceptional customer service at all times when interacting with guests, associates, and vendors.
• Perform other Front Office, Night Audit, Guest Services, and Valet duties as assigned to support hotel operations and ensure an exceptional guest experience.
• Assist guests with luggage handling, including retrieving luggage from vehicles and escorting guests and their belongings to the front desk or guest room areas as needed.
• Explain hotel services, valet parking procedures, fees, and transportation options, while providing directions and information about hotel amenities, local attractions, events, and points of interest.
• Inspect arriving vehicles for existing damage and accurately document findings on valet key tags.
• Safely and efficiently park and retrieve guest vehicles while maintaining accurate records of vehicle location, guest information, license plate numbers, and vehicle type.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Accounting background preferred, but not required.

Knowledge/Skills

• Ability to operate personal computer, cash register and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing of CRT screen.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.
• Must be able to drive automatic and manual vehicles. Must have a valid driver’s license. Must have a driving record that meets the needs of our insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
• Mobility - must be able to reach all areas of hotel to assist clients.
• Prolonged standing.
• Must be able to see objects and people up close and at a distance.
• Must be able to grasp handles, carry bundles and lift packages.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

• $50 discounted Tri-Met monthly pass or parking option
• Drastically reduced hotel rates for you and your friends & family at Marriott Hotels
• Sage Restaurant Concepts discounts (The Original Dinerant, Departure, Urban Farmer)
• Paid paid time off
• Paid Sick Time
• Paid Holidays
• Medical, Vision & Dental Insurance
• Referral Bonus Eligible
• 401K