• To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
• To produce accurate and timely reports and correctly handle all cash transactions
• To provide relief support to the hotel PBX operator during shift
• To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers
• To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
• Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues
• Transmit credit card batches
• Complete and transmit daily management and accounting reports and supporting documents.
• Act as hotel system liaison during night hours
• Perform all Guest Service Representative Functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message
• Any and all duties assigned by management

• High school diploma or GED required. College degree preferred
• Must have minimum of two years’ experience working in related field (hospitality preferred)
• Must have proficient knowledge in Microsoft Office
• Experience in high volume establishments
• Technical proficiency (computer applications)
• Previous Customer service experience
• Ideal candidate will have some prior hotel reception/auditor experience
• Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
• Must have full availability and be able to work days, evenings, nights, weekends, and holidays

• Ability to read, write and speak English (multi-lingual a plus)
• Ability to understand, follow and give written and oral instructions
• Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers
• Ability to work with large groups of people, and age groups
• Knowledge of leadership techniques
• Solid judgment and ability to resolve conflicts effectively
• Operate effectively in stressful situations
• Ability to multi-task
• Ability to adapt to changing guest needs
• Attention to detail
• Strong organizational and time management discipline
• Understanding of hospitality operating systems
• Strong organizational and time management discipline
• Able to provide quality customer service and possess the ability to multi-task
• Must have good computer skills and able to perform cash handling procedures. Mature, with good judgment, detailed oriented, friendly and responsible
• Ability to work harmoniously with fellow employees and guests
• Ability to work outdoors including intense or inclement weather conditions
• Abilities (<3 hours per day) walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending
• Ability to frequently (<4 hours per day) lift up to 30 pounds of weight to chest height

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For More information, visit us at CarterHospitality.com.

Purpose

Enriching lives by crafting exceptional environments and experiences.

Niche

We design, build and care for unique settings where communities thrive and memorable experiences come to life.

We are an Equal Employment Opportunity employer.