Job Description

Job Location: AUSTIN, TX 78704
Salary Range: $21.00About Us
At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.
With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.
We are Uncompromising by Nature
We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.
Our Full-time Eligible benefits include:
Participation in 401(k) with company match of up to 4%*
Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
Paid PTO
Paid Holidays
Paid Maternity/Paternity Leave
Employee Assistance Program*
Complimentary Employee Meal*
Complimentary Bus Passes*
50% off Dining in Nido*
Recognition Programs, Incentives and Celebrations*
*Benefits available to Part time Associates
Job

Summary/Responsibilities
Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, snack area, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
- Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
- Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
- Balance and close all bank ticket codes, daily.
- Run night audit final after insuring all revenues are in balance nightly.
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Perform the duties of a Front Desk Clerk including express checkouts.
Supervisory Duties
None
Core Competencies
Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:
- Integrity and Respect
- Communication
- Innovation
- Teamwork and Relationships
- Hospitality
- Job Excellence

QualificationsEducation/Formal Training
- High school diploma or equivalent, required.
Experience
- Previous hotel experience in a guest facing position, luxury hotel experience preferred.
- 1+ years in guest service position.
- Excellent oral and written communication skills required.
- Ability to work a flexible schedule is required.
Knowledge/Skills
- Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
- Must have experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Must be fluent in oral and written English.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
- Mobility - must be able to reach all areas of the hotel to assist clients.
- Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled workstation under fluorescent lighting. Work inside 95% of the time.