Job Description

🌟 Join Our Global Family at RIU Hotels & Resorts!

With over 100 hotels in 20+ countries and more than 70 years of hospitality excellence, RIU Hotels & Resorts is a global leader known for exceptional service, innovation, and warm hospitality.

Join us as we continue to redefine luxury and excellence. Whether you’re seeking to grow your career, explore new horizons, or work with a dynamic, inclusive team, RIU Hotels & Resorts offers unparalleled opportunities to thrive.

Position: Night Auditor

Department: Front Office

Location: Le Morne

🔎 About the Role

As a Night Auditor, you will play a crucial role in our team, contributing to the overall guest experience and ensuring operational excellence. This role is ideal for a professional with a passion for Guest Relations, leadership, and luxury hospitality.

🌟 What You’ll Do

• Ensure all reports have been done correctly and distributed.
• Address guest complaints, problems and/or requests in a very friendly and professional manner.
• Ensure that all matters are resolved or addressed with the proper department head so that they can be resolved.
• Recommendations to avoid repeated issues. Initiate investigations. Write and supervise the creation of incident reports. Monitor investigations to their timely conclusion. Ensure appropriate follow up with guests and visitors, documenting all contacts.
• Investigate all service and safety issues reported during the shift to find their cause, and give.
• ✔️ What We’re Looking For

• Experience: A minimum of 1 year
• Skills: Good IT skills
• Education/Certifications: Minimum HSC

💎 What You’ll Get

• Attractive Remuneration Package and Bonuses: Competitive salary and incentives.
• Access to Company Healthcare: Eligibility for company-supported healthcare after one year.
• Efficient Staff Transport: Convenient transport facilities for all employees.
• Nutritive Meals While on Duty: Well-balanced, nutritious meals provided.
• Special Discounts: Exclusive discounts at RIU Hotels & Resorts worldwide.

🌟 Why RIU Hotels & Resorts?

• Your Growth is Our Priority: We nurture talent through training, mentorship, and career advancement opportunities.
• A Culture of Belonging: Be part of an inclusive, collaborative, and rewarding work environment.
• Rewarding Your Commitment: Competitive compensation, employee benefits, and recognition for dedication and excellence.

🌍 Our Commitment

At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity.

Additionally, through our Proudly Committed strategy, we prioritize sustainability, responsible practices, and positive contributions to the communities where we operate.

By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.