Job Description

Key Responsibilities:

• Greet and assist guests during overnight hours with check-in, check-out, and inquiries.
• Provide exceptional guest service and resolved guest concerns promptly and professionally
• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Accurately prepare and distribute daily reports (revenue, occupancy, discrepancies)
• Process late arrivals, walk-ins, and reservations efficiently
• Ensure safety and security procedures are followed during overnight hours
• Maintain cleanliness and organization of the front desk area
• Communicate effectively with housekeeping, engineering, and management teams regarding guest needs and incidents.

Qualifications

• Previous hotel front desk or night audit experience preferred
• Strong attention to detail and basic accounting skills
• Ability to work independently and handle overnight responsibilities
• Excellent communication and customer service skills
• Proficiency in hotel management systems (experience with Hilton systems is a plus)
• Must be reliable, punctual, and able to work overnight shifts, including weekends and holidays

Qualifications

The night auditor is responsible for overseeing the front desk operations during the overnight shift while ensuring the accuracy of daily financial transactions. This role combines guest service and providing exceptional hospitality consistent with DoubleTree by Hilton standards.