Good Hospitality Services, Inc

Night Auditor

Good Hospitality Services, Inc  •  Fort Myers, FL (Onsite)  •  6 days ago
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Job Description

Registers, assigns rooms to and checks out property guests in a prompt and courteous manner. Furnishes varied and routine information to guests in courteous and tactful manner. Audits all accounts to ensure they are balanced. Closes out various accounts and transfers, when necessary. Prepares the daily Night Audit Reports.

PRIMARY RESPONSIBILITIES

  • Receives shift instructions and drawer from room receptionist and reviews Front Desk Log.
  • Counts and verifies bills and coins in drawer.
  • Generates current house status and pre-registration report.
  • Checks in guests, establishes credit and assigns rooms according to standard operating procedures.
  • Verifies guest history information, issues guest room key, and answers guest inquires.
  • Answers switchboard, relaying calls and recording messages.
  • Checks out guests, finalize folio, collects payment and obtains guest room key.
  • Resolves customer complaints, recording specific complaint information.
  • Performs all night audit functions and prepares night audit reports. For instance, updates credit card, advance deposit and tax exempt logs.
  • Maintains and cleans immediate work area.
  • Balances drawer at end of shift and obtains approval to clock out.
  • Records significant shift information into Front Desk Log.
  • Maintains compliance with company policies, practices, procedures, and safety standards.
  • Inspects all conference rooms and common areas each day to ensure security standards are met.
  • Reports in a proper uniform, which is cleaned and pressed.
  • Performs wake-up calls at designated times.
  • Ensures that no guests are exceeding the house limit. If so, he/she is to inform the General Manger.
  • Washes, dries and folds laundry during shift according to the Laundry Attendant guidelines.
  • Mops the lobby and cleans the windows as needed.
  • Other duties as assigned.
Good Hospitality Services, Inc

About Good Hospitality Services, Inc

The GHS mission statement was created with owners, brands, and team members in mind. It is our wish to continue to provide a small company environment with a large company mindset and drive. We expect our owners and brand representatives to feel as though they are working within an environment that has the utmost professionalism and knowledge, yet a down to earth personal approach. It is through our core values of respect, open and honest communication, accountability, and determination that we are able to succeed in achieving our desired results. We believe that given the opportunity we will be able to prove ourselves through our actions and worthy of our mission statement.

Currently Good Hospitality Services, Inc. provides management services to four ownership groups and over twenty hotels throughout Midwest, Iowa, and Florida. These sites include relationships with all the major brands, such Hilton, Marriott, IHG, Wyndham, and Choice Hotels. Because GHS has adopted a market driven approach it has allowed us to excel regardless of the brand represented or the geographic market served.

Our team of professionals are able to support our properties in all aspects of hotel operations. Whether it is supporting efforts in sales and marketing, revenue management, accounting through centralized services, human resources, or general hotel operations we are there to ensure successful outcomes. Because the company manages at the property level perspective, it is able to achieve better results for each property. In fact, each property managed by Good Hospitality Services, Inc. reports net operating incomes at or above industry standards. However, the company values its guest service scores as much as it does its financial statistics. Proudly, Good Hospitality Service-managed properties boast outstanding guest service scores -- most in the upper 15% nationally.

Industry
Travel & Hospitality
Company Size
11-50 employees
Headquarters
Valparaiso, INDIANA
Year Founded
1995
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