Job Description

InterContinental Malta is looking to recruit a Night Auditor to join our team in Malta. The selected applicant will be responsible to ensure that the hotel is providing the highest possible standards in customer care excellence and respond to our guests with professionalism, and goodwill throughout their stay. Duties will mainly be carried out through the night; however the candidate must be flexible to work both day and night shifts.

Responsibilities:

• Greets guests upon arrival ensuring they feel expected and welcome.
• To assist with the allocation of bedrooms and special request bookings.
• Maintains an up-to-date knowledge of the hotel and local services and supplies to be able to respond to guest queries including handling customer requests and complaints and directing other employees or departments accordingly.
• Maintains awareness if sales opportunities, maximizing revenue, meeting, and exceeding guest expectations.
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
• Managing and updating all official documentation pertaining to the role.
• Record any maintenance issues that are reported to Reception and take the necessary action to communicate these to Maintenance and Housekeeping teams to ensure the minimum impact on guests.
• Prepping and serving bar & food orders and help preparing breakfasts for clients when necessary.
• Switching on kitchen equipment.
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
• Process accounts from check-in through check-out, ensuring accurate posting of food and beverage charges.

Requirements:

• Exceptional customer service and Interpersonal skills.
• Self-motivated, with the ability to work independently.
• Knowledge of safety and security procedures.
• Attention to detail and organizational skill.
• Ability to solve problems and diffuse tense situation.
• Time management and multitasking skills.
• Previous Reception and or front office experience would be considered an asset.
• Basic food & beverage knowledge.
• Ability to perform computer-based tasks such as data entry, accounting, word pro-cessing, invoicing, and billing.
• Excellent communication skills, both written and verbal.

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

· True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

· True Confidence having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

· True Listening focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

· True Responsiveness is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people