Job Description

Your day-to-day:

Help guests - ensure guests are greeted upon arrival and make time to interact effectively. You’ll be happy to help if a guest needs directions, facilities explained or something as simple as a toothbrush.

Ensures that final readings of restaurants and other outlets are taken and balances those reading with the hotel’s property management system

Ensures all receipts for the shift are properly recorded, balanced and deposited in the hotel’s drop-safe

Prepares revenue journal correctly

Posts all daily room charges to guest ledger and ensures that all are correct

Support in identification of hazards, evaluation of risks, and design and implementation of hazard control measures.

Schedule time for the undertaking of training and other safety tasks.

Preparation and delivery of any room service orders received over night.

Revenue journal must be balanced with rooms sales recapitulation done by Night Manager (room revenue and occupancy)

Summarizes all officer checks to be signed by the Finance Manager

Settles all credit cards and balances

Summarizes all adjustments or rebates to be signed by the Finance Manager and/or General Manager

Reconciles guest ledger in daily basis and reconciles the total to the Front Office

Adhere to all CSA responsibilities and accountabilities.

Undertake all practical measures to identify, assess, control, train and monitor workplace risks to health & safety for Staff and Guests.

Preparation of daily briefing sheet which is used hotel wide as a communication tool for what is happening around the hotel.

What we need from you:

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·

Proven communication skills across, phone, email & face to face style interactions ·

Proficient in the use of Microsoft Office and Opera

South Australian Responsible Service of Alcohol certificate

Proactive approach, with strong drive for team results and a track record of achievement

Problem solving and organizational abilities · Flexible work approach

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent preferred

A team player, ability to work in fast paced environment and prioritise your own workload as well as jump in and help your colleagues as needed

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?