Job Description

Why us?

When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, may just be your ideal location. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us show you how it’s done.

Join forces with the top hospitality team around and navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond. There are many moving pieces to the operation. With attention to detail, empathy and multi-tasking abilities you could be the perfect fit. Could this be where you belong?

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Supervise night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction and protection of the guests, staff and assets. Position is responsible for supervising night operations. May recommend and implement procedural/safety changes.

Responsibilities

• Supervise the night accounting employees and act as a work leader to other night employees; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
• Implement company (Franchisor) programs, supervise the daily operations of the night accounting staff and oversee the Front Desk to ensure compliance with all financial controls, SOPs and to provide an optimum level of quality service and hospitality are provided to the hotel customers.
• Supervise the balancing, reconciliation and closing of various daily accounts and prepare the daily statements to provide accurate, timely information to management while ensuring proper controls are maintained.
• Maintain the computerized accounting system through daily and weekly backups and periodic rebuilds to ensure the accurate, smooth operations.
• Respond to customer issues/complaints/problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service.
• Maintain preparedness and implement emergency procedures when appropriate to protect the hotel guests, staff and assets.
• Prepare reports and communications to the Controller and other Hotel Executive Committee members on night issues/problems and other pertinent information regarding night operations.

Qualifications

Education/Formal Training

One to two years of post-high school education.

Experience

One to two years Night Audit supervisory experience or a related position with this company or other organization(s).

Knowledge/Skills

• Requires thorough knowledge of the practices and procedures of the accounting and hospitality professions.
• Requires knowledge of the hotel's and company policies and procedures and the ability to determine course of action based on these guidelines.
• Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.
• Ability to make decisions based on general policies and procedures.
• Supervisory skills.
• Ability to communicate in order to provide and receive standard information from management, employees and/or guests; good telephone etiquette and skills.
• Excellent hearing required -receive many calls from guests, etc. Excellent vision required for viewing of CRT screen.
• Excellent speech communication skills required to speak to employees, guests, management, etc.
• Excellent comprehension and literacy required for reading folios, accounts.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, carrying of files/papers up 25 lbs. Minimal bending/kneeling required.
• Mobility -must be able to move between offices and hotel and help during an emergency situation.
• No continuous standing required.
• Minimal climbing or driving may be required.

Benefits

The Perks Fully Loaded for Full Time Ambassadors:

• Medical, Dental, & Vision Insurance
• 401(k) with 100% Employer Match
• Paid Vacation and Sick Time
• Complimentary Employee Meals
• Hotel Discounts (Both Marriott and Sage Portfolios)
• Eligible for Referral Bonuses
• Incentive Programs
• Cell Phone Discounts