Job Description

Maumee Bay Lodge is currently seeking responsible candidates with outgoing, friendly personalities for our Full-time, Benefited Night Auditor/Front Desk Agent position. This is a crucial element to our success so if you possess the following skills we want you at our lodge!

Must be available 10pm – 8am and be available to work Sunday through Wednesday night.

• Join an exciting, team-building, and career-oriented work environment
• Rate of pay starts at $14.00/hour
• Full benefits package available after 60 days, 401k, and PTO available
• Room, food & retail discounts
• Ongoing training & career growth opportunities

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Audit Rooms, Food & Beverage, Retail and Sports Revenues
• Run reports & balance all outlet charges back to computer generated totals and investigates any discrepancies and corrects
• Walk to the different outlets to run register reports
• Assist in the preparation of the spreadsheets on computer or manually for management

Qualifications

• Must be 21 or older
• Must possess basic education at High-School level or equivalent.
• Experience as a Hotel Front Desk Agent, Receptionist, or other customer facing role required
• Experience with bookkeeping, Excel spreadsheets or other accounting functions required
• Experience with computers, copiers, faxes and other office equipment
• Previous experience with answering multi-line telephones
• Customer service experience
• Excellent communication and organizational skills
• Previous accounting or bookkeeping skills a plus
• Competence in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) required.
• Working knowledge of property POS systems

About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.