Job Description

WHAT WE ARE LOOKING FOR

Our Front Office team is on the lookout for a Night Auditor with a personal story of authenticity, genuine warmth, and a flair for the undiscovered! This is a part-time position with a cool $19.50 per hour!

Are you the curious kid who always asked 'why' and loves exploring the undiscovered? If your personal story is one of authentic style and warm connections, we want someone like you to join our Front Office team!

WHAT YOU'LL BE DOING

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs, including resolving any late and disputed charges.
• The answer, record, and process all guest calls, messages, requests, questions, or concerns, and process room service orders.
• Coordinate with overnight Room Service Attendant, Overnight Line Cook, and Overnight Houseperson.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run nightly reports and perform balancing duties as required by Accounting and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards. Stand, sit or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

WHAT’S IN IT FOR YOU?

At Renaissance, we believe that taking care of our employees is just as important as taking care of our guests. As part of our Renaissance team, you'll enjoy a comprehensive benefits plan that includes medical and dental coverage, as well as life insurance. And the best part? 80% of the cost is covered by the hotel for all single coverage.

But the perks don't stop there! As a Renaissance employee, you'll have access to our travel program, which offers discounted rates for Marriott hotels across the globe.

We also know that getting to work can be a hassle, so we offer free parking or 747 bus pass reimbursement. And, with our in-house management training program, you'll have the opportunity to develop your skills and grow in your career.

We like to have fun too! That's why we organize quarterly work events that are unlike anyone else's. And with our on-demand pay system, you can get paid whenever you want.

Hungry? No problem! Our talented chefs cook up delicious meals for our staff every day, so you don’t have to worry about your meals! You and your friends can also enjoy a 50% discount on food and beverage at our hotel. Plus, our quarterly talent rallies offer food and entertainment for all employees.

But the best part of working at Renaissance? You'll be a part of an award-winning team that values your contributions and recognizes your hard work. Come join us and see for yourself why Renaissance is the place to be!

WHAT YOU NEED TO BE CONSIDERED

• Hotel experience preferred - your hospitality magic is legendary.
• Knowledge of the local area is your secret map.
• Your words, both written and spoken, create a symphony of understanding.
• Computer skills are your wand, making FSPMS, MARSHA, GUESTWARE, and MICROS dance to your tune.
• Handling multiple transactions at once? A breeze for you!
• You're the picture of professionalism.
• Days, evenings, overnights, weekends, and holidays are all part of your quest.