Job Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. As a premier business-friendly and event-focused property, we offer over 604 guest rooms, with more than 43,000 square feet of event space, as well as the Republic Grill Restaurant, the Republic Lounge for evening cocktails, and an on-site Starbucks for a quick grab-and-go coffee located inside our Gift Shop. We are conveniently located in the Westchase District, just 3 miles south of Memorial City Mall, off of Beltway 8 and Westheimer. Our prime location and our friendly and positive atmosphere make us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Global Hospitality can mean for you!

What you will have an opportunity to do:

Be the warm and welcoming face of our hotel overnight! As the Hotel Night Auditor at the Marriott Westchase Hotel, you will combine your front desk and night auditor experience to support overnight hotel accounting operations, including processing daily financial reports, handling guest check-ins and check-outs, balancing transactions, and ensuring a smooth overnight experience. We're looking for someone who is dependable, detail-oriented, and enjoys providing excellent guest service.

Scheduling: Requires ability to work 11:00 PM – 7:30 AM, any night of the week with no scheduling restrictions, including weekdays, weekends and holidays. Schedules may change weekly to meet business demands.

Additionally, the Night Auditor role includes, but not limited to:

• Provide exceptional customer service by being engaging and taking sincere interest in the guest following Marriott brand guest service standards.
• Enter and manage guest and staff communications in computer systems, update guest profiles, resolve concerns professionally, and document follow-up to ensure guest satisfaction.
• Continuously maintain up-to-date knowledge on room availability, room types, available amenities, and rates, as well as available guest upgrade options.
• Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
• Prepare, maintain, and distribute statistical, financial, accounting, and auditing spreadsheets and reports.
• Audit and reconcile hotel financials including room charges, transactions, and revenue postings strictly adhering to established procedures.
• Ensure all charges, including food, outlet passes, and liquor sales, are posted to guest account; computes bill, collect payment, and make change for requests.
• Answer incoming and guest room calls using professional telephone etiquette.
• Perform daily checklist and closing duties as required.
• Maintain expected high standards for uniform and personal appearance.
• This list is not all inclusive, additional job functions will be shared during interviews.

This list in not all inclusive, additional job responsibilities will be discussed during interviews. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.

What are we looking for?

• Must be able to work overnight, 11 PM – 7:30 AM, with no scheduling restrictions.
• Must have previous hotel experience in the position of hotel night audit, front desk agent, guest services or similar service role, preferably with a full-service hotel.
• Excellent communication skills: ability to effectively communicate with guests and restaurant staff alike, both verbally and written, with empathy, patience, tact and professionalism.
• Someone knowledgeable of accounting principles and ability to compute complex mathematical data; strong mathematical and calculator skills are a must.
• Experience complex property management software systems, with ability to perform tasks in multiple computer systems, simultaneously.
• Knowledgeable in basic MS Office programs Word, Excel and Outlook.
• Able to easily adapt to unexpected changes and prioritize tasks successfully in high-pressure situations with professionalism.
• Positions self to raise, lower, and extend arms fully to perform essential job functions.
• Hearing and visual ability to observe and detect signs of emergency situations.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.