Holiday Inn Express & Suites Charlotte - Ballantyne is looking for a full-time night auditor to join our hospitable family!!
Role expectations:
Run audit reports and journals from all credit card and computer systems.
Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary.
Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.
Make corrections and adjustments and handle any computer issues that may arise.
Ensure all reports and backup vouchers are complete and filed properly.
Review and correct discrepancies in the Front Desk System.
Coordinate with the front desk closing to facilitate a smooth operation of file maintenance and reset of systems for next-day operations.
Ability to communicate effectively with guests, vendors, and other associates.
Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed.
Attend required Hotel meetings.
Projects and assignments are completed thoroughly, professionally, and with care.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.
Conveys company information, decisions, or problems to appropriate parties on a timely basis.
Works to resolve disagreements and is respectful of peers and co-workers.
Requirements
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Other duties may be assigned by the immediate supervisor or General Manager.
Additional responsibilities specific to you are:
Hotel PMS operating system experience preferred.
IHG Experience preferred.
Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.
Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.
Must have excellent mathematical and computer skills.
At least one year of relevant experience preferred.
CPR training and first aid training preferred.
EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.
StepStone Hospitality specializes in management for full service hotel and restaurant operations. Our mandate is to create asset value for owners through a customized, hands-on philosophy. This is particularly true for both branded and independent operations including urban boutique hotels, resorts, and destination restaurants and bars. Our associates maintain a balanced focus between revenue enhancement, margin expansion and guest satisfaction.
StepStone Hospitality was formed in response to requests by institutional and private owners to provide third-party management for upscale hotels, resorts and restaurants. StepStone Hospitality’s team provides a unique combination of strong, hands-on operations, world-class strategic asset management, and food and beverage expertise, generating the highest possible investment returns during all phases of the economy. A major element of our overall strategy is always, of course, to surpass both guest and owner expectations.
