Job Description

Primary Responsibilities

• Night Audit closing duties and cleaning duties
• Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.

• Checks guests out of the hotel; processes customer payments according to established policies and procedures.

• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.

• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Count and tally up daily card totals for night close out
• night cleaning duties of common areas
• processing nightly payments and guest receipts

• Books guest reservations or coordinates with reservation center.

• Handles departmental accounting of monies, receipts, guest accounts and other

forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.

• Issues, controls and releases guest safe-deposit boxes.

• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.

• Provides a professional image at all times through appearance and dress.

• Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Health and Safety:

• Follow hotel safe work procedures and policy, including the use of personal protective equipment.

• Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.

• Report all injuries or illnesses to a supervisor or manager immediately.

• Participate in workplace health and safety concerns or issues to the attention of the committee or health and safety representative.