Job Description

The Distribution Centre Team Leader plays a vital role in supervising the day-to-day operations of a designated area within the NIFC. This role is responsible for leading a team to ensure safe, accurate, and efficient movement of stock, while supporting a high-performance and people-focused culture.

This position works closely with supervisors and other operational leaders to deliver on productivity, safety, and service standards and continuously looks for ways to optimise processes and team capability.

This role is Tuesday - Saturday 6:00am - 2:30pm.

Role DCLDR1 - DCLDR 4 (depending on experience)

People Leadership

• Assist with managing team performance through daily coaching, feedback, and development
• Contribute to the creation and implementation of IDPs (Individual Development Plans)
• Support performance appraisals and participate in formal disciplinary conversations as required
• Lead and coordinate daily workflow, team allocation, and movement within department
• Assist in onboarding and upskilling of team members, including task-specific and systems training
• Build team culture that supports collaboration, accountability, and continuous improvement

Stock Integrity & Systems

• Ensure efficient execution of daily tasks and workload planning within designated area
• Set and monitor daily work schedules and staffing to meet operational targets
• Liaise with other departments to ensure accurate stock movement and coordination
• Maintain high levels of stock accuracy and support root cause analysis of issues

Customer Mindset & Collaboration

• Deliver high standards of service by ensuring stock is available on time and in full
• Collaborate with internal stakeholders and external suppliers to support timely outcomes
• Actively role model a customer-centric mindset across all activities

Continuous Improvement

• Identify and implement initiatives to reduce operating costs and increase productivity
• Monitor team KPIs and support accurate and timely reporting of performance metrics
• Drive adoption of new processes and systems to support improved efficiency

Safety & Compliance

• Actively promote and maintain a safe working environment
• Support the implementation of TWG Health & Safety and Loss Prevention policies
• Work with third-party labour to ensure alignment to site safety standards
• Identify and address safety hazards or non-compliance promptly

Qualifications

Role specific:

• Experience in logistics or warehouse operations
• Proven ability to lead, coach, and motivate a team
• Basic knowledge of coaching, performance feedback, and development conversations
• Strong time management, prioritisation, and planning skills
• Strong verbal and written communication
• Demonstrated ability to delegate effectively in a dynamic environment
• Experience working with third-party labour
• Experience with operational reporting or performance dashboards
• Exposure to systems and process improvement initiatives

Additional Information

We offer a dynamic and supportive team environment working with like-minded people within a business that cares about and recognises individuals.