Provides direct and indirect patient care under the direct supervision of a Registered Nurse consistent with the established guidelines of practice, the Goals of Mercy Health System, the Philosophy of the Sisters of Mercy, the Code of Professional and Business Ethics and the Employee Code of Conduct. Performs clerical and billing functions for the department, including answering the phone, transmitting messages to the appropriate individual, processing new and changed orders and acting as a liaison between other departments. Acts as a receptionist for the Nursing Unit. Enters, updates, and retrieves information from the hospital computer system(s). The billing function will be performed on a daily basis. Performs related duties as assigned.
Activities include but are not limited to general nursing assistance, inventory and supply management within the area, housekeeping duties, records management, laboratory assistance, computer data management, and clerical duties. Routinely interacts with patient families, medical, nursing, and ancillary staff, and persons outside of Mercy Health System.
Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Education: High school diploma, basic computer skills.
Licensure: None.
Experience: Previous nurse assistant or other patient contract experience helpful. Strong familiarity with medical documentation process and with medical terminology.
Certification/Registration: Must have a current American Heart Association Healthcare Provider card of complete a course within their probationary period.
Other: Ability to multi-task in an occasionally tense/pressured setting. Exceptional communication skills in face-to-face encounters with other health professionals and the public. Able to function effectively with newborns and new parents. Meticulous attention to detail in all aspects of work. Ability to function in a team-oriented work environment and a willingness to do 'whatever is needed' for the process to be successful. Excellent work attendance, dependability, and daily performance. Willingness to acquire new skills and adapt to changes in workload. Working Conditions, Mental and Physical Requirements: Meet unit specific physical demands. May be required to work differing shifts, days of the week, or work frequency according to patient care requirements. High risk exposure to blood and body fluids. May be called up to transport items to different areas of the hospital. Equipment Used: Unit Specific: Assorted radiant warmers, isolettes, cribs, ventilators, oxyhoods, pulse oxymetry, cardio-respiratory monitors, IV pumps, phototherapy, computers, and other NICU/NBN equipment as necessary.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
At Mercy, care is more than a job - it’s a calling.
Every day, our caregivers bring compassion, skill and purpose to the communities we serve across Arkansas, Kansas, Missouri and Oklahoma. Whether you're building your career at the bedside, in a clinic or supporting care behind the scenes, you’ll find meaningful ways to make an impact - while growing in a way that’s uniquely yours.
As a physician-led, integrated health system with more than 50 hospitals and nearly 1,000 care sites, Mercy combines advanced technology, collaboration and a shared commitment to better care.
Rooted in a faith-based mission and inspired by the legacy of the Sisters of Mercy, our work is guided by a deep sense of purpose - to care for the whole person and serve our communities with compassion and dignity.
Here, you’ll find an environment where you’re supported to grow, connected to a team that cares and empowered to do your best work.
Because at Mercy, there are many paths - but one calling.
