Job Description

Who We Are

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

Location: Niagara Falls, ON

Status: Full-Time Permanent

This posting is to fill an existing vacancy.

About the Role

The Dispatcher plays a key role in coordinating daily transportation operations for Niagara Airbus. This position is responsible for scheduling drivers, organizing passenger pick ups and drop offs, monitoring routes, and ensuring timely, efficient, and safe service delivery in support of a 24/7 operating environment.

The expected annual salary for this role is $46,000.

Key Responsibilities

• Coordinate and dispatch drivers for airport shuttles, charters, and scheduled routes.
• Manage passenger reservations, booking requests, cancellations, and schedule changes.
• Create and adjust daily schedules based on passenger bookings, traffic conditions, and operational requirements.
• Monitor vehicle locations and route progress to ensure on-time performance.
• Communicate schedule changes, delays, and updates to drivers and customers in real time.
• Ensure reservation information is accurate and updated within internal systems.

Qualifications & Skills

• Strong organizational and multitasking skills with the ability to manage time-sensitive tasks.
• Excellent communication skills, both verbal and written.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Strong problem-solving abilities with attention to detail.
• Comfortable working in a fast-paced environment with frequent interruptions.
• Proficiency with dispatching systems, scheduling software, GPS tools, and basic computer applications.
• Customer-service oriented with a professional and positive attitude.
• Previous scheduling experience is considered a strong asset.
• Valid Class G driver's licence. (Must have)
• Valid passport. (Must have)
• Physical ability to lift up to 50 lbs.
• 9+ years of clean driver's abstract meeting company insurance requirements.

Education & Experience

• High school diploma required; post-secondary education in transportation, logistics, business administration, or a related field is an asset.
• Previous experience in dispatching, scheduling, reservations, transportation coordination, customer service, or logistics preferred.
• Experience working in a customer-facing or fast-paced operational environment.
• Familiarity with the Niagara Region and surrounding areas considered an advantage.

Working Conditions

• On-site position in a fast-paced dispatch office environment.
• 12-hour overnight shifts (5:00 p.m. to 5:00 a.m.) on a four-days-on, four-days-off rotation.
• Weekends and holidays required as part of the rotation.
• Frequent communication with drivers, customers, and internal teams.
• Requires the ability to manage multiple tasks simultaneously and respond quickly to operational changes.

What’s In It For You

• 100% employer-paid premiums for health, dental, vision, life, and travel insurance
• Virtual healthcare and nurse navigation support
• Defined Contribution Registered Pension Plan
• Growth, training, and development opportunities
• Give Where You Live program (community volunteer program)
• Green and Wellness Reimbursement Program
• Paid personal and vacation hours

Interview Process

Our process is designed to provide a full picture of how you would contribute to our team:

1. Pre-screening call
2. In-person interview
3. Background and references
4. Offer

CAA Niagara does not currently use artificial intelligence in screening or selection of applicants.

CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.