Job Description

PENSIONS ADMINISTRATOR - NHS

Description

We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people.

Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we're continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes.

Why you’ll love this opportunity as an NHS Pension Administrator at Civica

The Pensions Administrator role is a great opportunity for someone who enjoys problem solving, delivering excellent customer service, and is looking to build a career in pensions and payroll services. In this role, you’ll gain hands-on experience managing essential pension administration tasks while working within a supportive team environment. You’ll play an important part in ensuring services are delivered accurately and on time, directly supporting clients and their employees.

What makes this role especially rewarding is the variety of work and the opportunity to become a trusted first point of contact for clients, helping resolve issues and building strong professional relationships. With clear processes, service-level goals, and exposure to Civica’s payroll platforms, the position offers valuable experience, career development opportunities, and the satisfaction of making a real impact through reliable and efficient pension service delivery.

Requirements

• Data input
• Filing, paper and electronic
• Receiving, organising and processing information
• Answering telephones and contacting customers to handle basic client queries
• Producing benefit statements
• Opting members into and out of the scheme
• Processing refund requests
• Guiding members through the retirement process
• Submitting retirement applications
• Gathering and distributing mail
• Assisting the Senior Pensions Administrators with various duties

Experience / Qualifications

• Previous experience of delivering excellent customer service, in a customer focused environment
• Experience of working within a customer focused environment
• Working knowledge of Microsoft Excel and Word
• Ability to prioritise and remain calm under pressure
• Accuracy and attention to detail
• Understand the need to follow established procedures
• Ability to use own initiative within a team environment
• A progressive approach to change and improvement
• Ability to think logically and solve problems effectively
• Experience of working within a customer focused environment
• Time Management & Interpersonal Skills
• Methodical & Analytical
• Great attention to detail

We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.

✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.