Job Number:

Serves as the Assistant to the NEXCOM Hospitality Group (NHG) General Manager (GM) NF4, ensuring operations are efficient, profitable and within established guidelines and standards.

Duties and Responsibilities:

• Assists the GM in operating a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-grade hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS) or Leisure status.
• Performs supervisory duties:
• Responsible for providing oversight and adequate staffing for areas of responsibility.
• Under the direction of the GM, delegates authority and assigns responsibility to department heads/supervisors.
• Responsible for reporting deficiencies to the GM. Assumes GM duties in his/her absence.
• Responsible for knowledge of the Property Management System (PMS), financial systems and Learning Management System (LMS).
• Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue generating opportunities.
• Processes local reservations, reservations through the Central Reservation System (CRS) and PMS.
• Maintains contact with guests to ensure guest satisfaction.
• Responds to all guest inquiries and concerns.
• Provides customer-facing integration, execution, and management of services and resources at the installation level.
• Conducts inspections of guest rooms, public access areas and outside grounds for cleanliness and appearance.
• Identifies deficiencies and ensures corrections are implemented.
• Develops local instructions concerning housekeeping, maintenance and reporting procedures, non-availability of units and a variety of related facility requirements.
• Recommends changes to operating procedure to update operations and forwards to GM.
• Maintains liaison with vendors, suppliers and other appropriate authorities within the local area to ensure adequate levels of service and to establish maximum vendor relation.
• Participates in Manager on Duty program.
• Coordinates preventative maintenance of facilities and equipment with maintenance personnel.
• Coordinates service requirements with the Contracting department for those supplies, services and labor requiring contract negotiation procedures.
• Ensures completion of compliance training by all associates.
• Ensures compliance with all safety, fire and sanitation regulations; responsible for the safety of all guests and associates.
• Ensures security measures are maintained at all times.
• Ensures guest privacy is maintained at all time.
• Carries out EEO policies and communicates support of these policies to subordinates.
• May be called upon to maintain operations during inclement weather and/or other emergencies.
• Performs other related duties as assigned.

The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required.

A total of 4 years of experience, consisting of the following:

GENERAL EXPERIENCE:

3 years of experience in administrative, technical or other responsible work, which enabled the applicant to gain a general knowledge of operational practices and procedures; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment.

OR SUBSTITUTION OF EDUCATION OF EXPERIENCE:

1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience.

AND SPECIALIZED EXPERIENCE:

One year of responsible experience provided in-depth knowledge of hotel/motel or institutional management or other related service industry management and operations. Such experience should include a background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal financial controls, budgeting, staffing, room design, and decorating, or similar work that demonstrates the knowledge and abilities of the operational area. Current or Former Federal Government Retail management experience may be considered in lieu of hospitality experience.