Responsible for the protection of Navy Exchange assets through investigative strategies and the auditing of controls designed to prevent and minimize loss potential.
Duties and Responsibilities:
- Maintains surveillance throughout the Navy Exchange facilities, as assigned, to identify and detect suspicious activity contributing to both external and internal losses. Utilizes various surveillance techniques, including overt and covert, Closed Circuit Television systems.
- Consistent with established NEXCOM Loss Prevention/Safety (LPS) policies, procedures and standards, detect and detain individuals suspected of shoplifting. Investigates other suspected incidents of fraud, waste and abuse, as directed.
-Prepares case reports, investigative notes, and processes evidence in accordance with NEXCOM LPS standards.
- Conducts audits, as directed by the Loss Prevention/Safety Manager or Supervisor, of cash registers, cash offices, retail inventory controls, and service operations.
- Conducts investigative research, as directed, of cash variances and suspicious register transactions utilizing ASPECT Point of Sale Exception Reporting Systems and the In-Store Processor, as well as other investigative tools.
- Conducts Accident Investigations involving associates and customers in accordance with prescribed NEXCOM guidelines, to include report writing and obtaining photographic evidence, as necessary.
- Maintains absolute confidentiality of all investigative research and case information.
- Maintains physical security of NEX facilities, adhering to site specific opening/closing procedures, key controls, electronic article surveillance policies, and intrusion detection system alarm controls and response procedures.
- Maintains fire/safety controls and precautions by conducting inspections, as directed, of fire suppression systems, emergency equipment, and potential workplace hazards.
- Provides assistance to management in evacuations of NEX facilities, and the implementation of mandated Force Protection/Anti-Terrorist measures.
- Monitors Known Theft evidence, Lost Found programs, and Access Control policies specific to the assigned Navy Exchange facilities.
- Assists and monitors the destruction and disposal of merchandise "marked to zero" in accordance with prescribed NEXCOM policies.
- Testifies, as necessary, in criminal and civil court proceedings to include Military Courts Martial and other military command disciplinary proceedings and administrative hearings.
- Adheres to prescribed work schedules, as determined to be in the best interest of the NEX.
- Maintains a professional image and demeanor in appearance and communications at all times.
- Maintains the department dress code as prescribed by the Loss Prevention Safety Manager or Supervisor based on assigned duties.
- Promotes and adheres to NEXCOM LPS programs, such as: Civil Recovery, Y.E.S. for juvenile shoplifters, Code Adam, and the IDEAS Reward Program.
- Maintains a thorough knowledge of factors contributing to inventory shrinkage, specific High Shrink Departments and current strategies in place to address shrinkage concerns.
- Assists, as directed, in the LPS training and awareness initiatives of NEX associates.
Performs other related administrative/investigative duties as assigned.
Candidates must be eligible for and obtain a Secret Clearance, within 6 months of appointment. Failure to obtain will result in termination
*HIRING INCENTIVE**
Serve those who serve & earn up to $500 when you join our team!
GENERAL EXPERIENCE
U.S. Citizenship Required
1-year responsible experience in clerical office or retail sales store work of any kind which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
AND SPECIALIZED EXPERIENCE
1 year experience which clearly demonstrated that the applicant possesses a knowledge of general law enforcement methods and techniques or experience in investigative type work which included the protection of property equipment or materials and person-to-person relationships in maintaining various rules and regulations.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE
For 2 years of experience 1 year of academic study above the high school level which included 6 semester hours in policy administration police law evidence investigation criminology law enforcement or similar subjects may be substituted for each year of experience.
The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe. The command’s mission is to provide quality goods and services at a savings and support Navy quality of life programs for active duty military, retirees, reservists, veterans, Department of Defense civilians and families. The NEXCOM Enterprise is a non-appropriated fund instrumentality (NAFI) of the Department of Defense and the Department of the Navy. Therefore, most of NEXCOM’s expenses are paid with its earnings and not taxpayer dollars.
About Our Business Lines:
NEXCOM’s six business lines are: Navy Exchange (NEX), Ship Store Program, Uniform Program Management Office (UPMO), Telecommunications Program Office (TPO), Navy Clothing and Textile Research Facility (NCTRF) and NEXCOM Hospitality Group (NHG). Each business line provides the necessary support for the Navy’s warfighters and military families to remain ready and resilient.
As a Navy command, NEXCOM contributes to mission readiness by providing quality of life services to patrons no matter where they are stationed around the world.
Endless Opportunity:
While NEXCOM has different business lines, the majority of our employees work for NEX retail locations, Navy Hotel's or at NEXCOM’s Headquarters. Working for NEXCOM offers a diverse range of opportunities and career paths for upward mobility or transition through training and experience into a new field of work.
We welcome applicants from both the civilian and armed services communities. Please visit us at NEXCOMjobs.org to learn more about our enterprise and view the myriad of jobs available around the world!
