We're a down-to-earth, fun-loving Contact Centre with a diverse and multicultural team that delivers exceptional service while having a laugh along the way. As the first point of contact for our newspaper subscribers, retailers and distribution teams, we're looking for someone who brings energy, positivity and a customer-first mindset to our already awesome team.
We're currently on the hunt for two Newspaper Sales Consultants to join our team in Ellerslie - one full-time role (40 hours per week) and one part-time role (20 hours per week).
Key responsibilities:
No two days are the same. You'll help customers with enquiries and complaints, resolve issues, process subscriptions and account changes, and identify opportunities to promote and sell NZME's products and services. You'll play a key role in both customer satisfaction and customer retention, ensuring every interaction delivers a great experience.
What you'll bring:
Previous customer service experience is essential. Experience in retail, hospitality, supermarkets, contact centres, telesales or similar customer-facing roles will be highly regarded.
Excellent communication and customer service skills
Strong computer skills and the ability to multitask in a fast-paced environment
A keen eye for detail and a commitment to accuracy
A positive, resilient attitude and the ability to remain calm under pressure
A willingness to learn, develop and contribute to a high-performing team
The confidence to build rapport with customers and identify sales opportunities
What's in it for you?
You'll join a supportive team that lives and breathes our values of Be Connected, Be Curious and Be Confident We foster a diverse and inclusive workplace where you'll be encouraged to grow, learn and succeed.
Plus, you'll enjoy:
Convenient Ellerslie location
On-site gym
On-site parking
Career development opportunities within one of New Zealand's leading media organisations
At NZME, we're committed to being the home of the best talent in New Zealand. If you're passionate about delivering outstanding customer experiences and enjoy a role with plenty of variety, we'd love to hear from you.
When applying, please let us know which opportunity you're interested in – part time or full time.
All applicants will be asked about their working rights in New Zealand. Eg Citizen, resident, visa, no visa etc.
New Zealand Media and Entertainment (NZME) is an organisation with a portfolio of radio, digital, e-commerce and print brands producing fantastic content, targeting New Zealand audiences.
Each week we connect with over 3.6 million Kiwis. Whether they’re reading, listening, or watching, we deliver them the content they need wherever and whenever they want it, across digital, print, radio and on-demand video platforms.
