Job Description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Group 1 Chrysler Jeep Dodge Ram Rockwall is seeking a highly motivated and customer-focused New Vehicle Internet Manager to lead online sales opportunities and drive customer engagement through digital channels. This role is responsible for managing internet leads, coordinating customer communications, setting appointments, and partnering with the sales team to deliver an exceptional buying experience that results in increased vehicle sales and customer satisfaction.

The ideal candidate is energetic, technology-driven, results-oriented, and passionate about delivering outstanding customer service throughout the online vehicle shopping journey.

Responsibilities

• Manage and respond to all new vehicle internet leads promptly through phone, email, text, and chat platforms.

• Build rapport with customers, assess needs, and guide them through the vehicle selection process.

• Generate showroom traffic by scheduling and confirming customer appointments.

• Maintain consistent follow-up with prospective customers to maximize conversion opportunities.

• Collaborate with sales consultants and managers to ensure a seamless customer handoff and experience.

• Utilize CRM tools to document customer interactions and maintain accurate records.

• Monitor lead activity, appointment show rates, and sales conversion metrics.

• Ensure all customer inquiries receive timely and professional responses according to dealership standards.

• Stay current on Chrysler, Jeep, Dodge, and Ram product offerings, incentives, and promotions.

• Support digital marketing initiatives and online reputation management efforts.

• Assist with inventory merchandising and online vehicle listings as needed.

• Achieve individual and dealership performance goals related to appointments, sales, and customer satisfaction.

Qualifications

• Previous automotive sales, BDC, internet sales, or customer service experience.

• Strong verbal and written communication skills.

• Proficiency with CRM systems, Microsoft Office, and internet-based applications.

• Ability to multitask and manage a high volume of customer interactions.

• Strong organizational and time management skills.

• Valid driver's license and acceptable driving record

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.