Job Description

Purpose of the Role

The New Store IT Technician is responsible for the end-to-end technical setup, installation, configuration, and commissioning of all IT systems in new Hungry Lion stores. This includes POS systems, network equipment, payment devices, printers, CCTV connectivity, and store back-office infrastructure.

The role ensures every new store is fully operational from an IT perspective prior to opening, with stable, tested, and standardised systems aligned to Hungry Lion IT architecture and operational requirements supporting new store openings.

The role is based in Cape Town, Stellenbosch with extensive travel required across RSA and selected African countries

Key Responsibilities

Store IT Deployment & Setup

• Install and configure POS hardware and software and in new stores.
• Set up routers, switches, firewalls, and connectivity devices.
• Configure payment devices and ensure successful transaction testing.
• Install and test kitchen printers, receipt printers, and peripherals.
• Support CCTV and basic network integration readiness.

Store Go-Live Support

• Provide onsite IT support during store opening and go-live.
• Ensure all systems are fully functional before trading starts.
• Perform end-to-end transaction testing (POS + payments + reporting).
• Resolve last-minute technical issues during launch phase.
• Provide hypercare support immediately after store opening.

Coordination & Logistics

• Work closely with network engineers, vendors, and project teams.
• Coordinate equipment delivery, staging, and onsite readiness.
• Escalate issues related to hardware, connectivity, or configuration delays.
• Support structured rollout plans for new store openings.

Troubleshooting & Support

• Diagnose and resolve onsite technical issues during setup and launch.
• Perform hardware replacement and basic repairs where required.
• Liaise with central IT support for complex issues.

Documentation & Reporting

• Complete installation sign-off documentation per store.
• Report issues, risks, and deviations during rollout.
• Maintain accurate records of deployed equipment per site.

Technical Skills & Experience

Essential

• 2–4 years’ experience in IT support or field technician role.
• Experience with POS systems or retail environments.
• Basic networking knowledge (LAN, WAN, Wi-Fi).
• Experience with hardware installation and troubleshooting.
• Ability to work onsite in fast-paced environments.

Preferred

• Experience in multi-site retail rollouts.
• Exposure to SD-WAN or store connectivity environments.
• Familiarity with payment systems and EFT devices.
• CCTV installation or support experience.

Qualifications

• Diploma or Certificate in IT / Computer Science / Networking (or equivalent experience)
• Valid driver’s licence (required for travel)

Key Competencies

• Strong hands-on technical ability
• Attention to detail
• Ability to work under pressure during store openings
• Strong problem-solving skills
• Team collaboration
• Reliability and accountability
• Customer service orientation

​ AN INTRODUCTION TO HUNGRY LION
Hungry Lion’s journey began with a single store in Stellenbosch, Cape Town, in 1997, with a simple vision: to serve great food with genuine warmth and energy. Over the years, that vision has grown into a powerful business with a strong and expanding footprint, with hundreds of restaurants across multiple African countries.

We’re growing fast and building for the future. Our ambitious expansion strategy is opening doors to new countries, new communities, and new possibilities for our teams. This means real career growth, exposure to a dynamic multinational business, and the chance to be part of a brand that’s making a powerful impact in the quick-service restaurant (QSR) industry.

Our success is powered by people; passionate, driven individuals who bring energy, creativity, and excellence to everything they do. From our restaurant teams to our corporate leadership, every person plays a vital role in delivering exceptional service and growing our brand. Joining Hungry Lion means being part of a fast-paced, dynamic, and supportive environment where your ideas, skills, and ambition can make a real impact.