Job Description

We are seeking a friendly and professional New Patient Scheduler to join our outpatient clinic in Williamsville, NY

Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment.

We offer an outstanding benefits package designed to support your professional growth and work-life balance:

• Work-Life Balance: Monday–Friday schedule — no nights or weekends
• Comprehensive Benefits: Medical, dental, and vision coverage
• Health Reimbursement Account: Employer Funded
• Retirement Savings: 401(k) with company match
• Paid Time Off: Generous vacation and sick time
• Paid Holidays: 11 recognized holidays

As the New Patient Scheduler you will provide assistance to the physician and the patients, which includes scheduling appointments for all providers, answering phones, preparing charts, and scanning documents into the EMR system. You must exhibit strong organizational skills and work collaboratively with physicians, clinical staff and administration.

Responsibilities:

• Register new patients
• Answer patient questions, provide assistance and directions when necessary
• Maintain confidentiality of all patient records
• Send tasks to Medical Assistant informing them of appointments
• Maintain provider new patient blocks
• Send new patient paperwork to all new patients
• Scan/upload new patient charts upon scheduling
• Manage new patients scheduling, rescheduling, cancellations, and no -show appointments appropriately as advised by providers
• Obtain outside records for all new patients while working with outside doctors/hospitals when necessary

Requirements

Education/Experience:

• Must have customer service experience in an office, preferably with patients
• Successful completion of an accredited medical office assistant education program; or
• High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience; or
• High School diploma or G.E.D. and the equivalent of six (6) months of full-time RPCI Oncology, PC clinical or administrative health care experience.