Job Description
The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.
We are looking for a New Patient Coordinator to join our team.
If you are looking for an opportunity to be a part of a growing company and industry leader, Smile Doctors is the place for you. We operate the largest national network of orthodontic clinics with locations in more than 20 states. At Smile Doctors, we excel at providing exceptional patient care.
What We Offer
• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members
What You’ll Do
• Follow New Patient Intake form when scheduling appointments
• Respond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skills
• Provide optimal patient experience by effectively scheduling new patient appointment
• Follow up with patients who did not schedule on first call
• Work as a consultative partner to your clients, building rapport and providing direction
• Communicate clearly and frequently with clinics
• Quickly report system/software issues to management for resolution
What You’ll Need
• High school diploma or equivalent required
• Bilingual preferred, but not required
• Dental field experience a plus, but not required
• Call Center experience a plus, but not required
• Basic Knowledge of using computer systems, which may include software programs, entering data or processing information
• Basic Knowledge of digital applications including web, email, chat, text, etc.
• Basic Knowledge of principles and processes for providing customer service
This is the perfect opportunity to grow with an expanding organization! Apply today!
Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.
