Job Description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for a New Patient Center Supervisor to join our remote team at US Fertility.

• Schedule: Monday through Friday, 8:00 AM to 4:30 PM Eastern Time
• Compensation: $57,000 to $65,000 annually (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the New Patient Center Supervisor will:

• Lead, coach, and develop a remote team of New Patient Liaisons through regular feedback, performance management, and professional development
• Drive new patient growth by optimizing inquiry conversion, scheduling opportunities, and patient retention across all fertility programs
• Monitor team performance against key metrics, including speed to lead, conversion rates, show rates, service levels, and schedule-to-seen outcomes
• Manage daily staffing, scheduling, and queue coverage to ensure timely response to patient inquiries and exceptional customer service
• Train, mentor, and cross-train team members on fertility services, patient management systems, scheduling processes, and best practices
• Partner with physicians and clinic teams to ensure patients are appropriately screened, prepared, and scheduled while proactively resolving issues and escalating complex cases
• Conduct call reviews, calibration sessions, and coaching initiatives to strengthen communication skills, patient experience, and conversion performance
• Monitor data accuracy and workflow quality across Salesforce, NextGen, and other patient management systems to support operational excellence
• Lead team meetings, communicate organizational updates, and foster a collaborative, patient-centered culture focused on continuous improvement
• Oversee payroll, time-off management, and other administrative responsibilities while ensuring seamless team operations and coverage

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• Bachelor’s degree preferred
• Five years customer service experience with at least two-three years inside sales experience
• Competency in active listening, team and relationship building, and ability to communicate with empathy
• Ability to lead and manage a team of liaisons dedicated to providing exceptional customer care and excellent operational execution and follow through
• Ability to communicate accurately and concisely
• Excellent management, interpersonal and telephone skills
• Ability to function in a self-directed manner, organize group work tasks and information efficiently, monitor quality/effectiveness, collaborate within and across teams and execute timely and accurate follow through
• Working knowledge of healthcare services/fertility as well as computer knowledge including Microsoft office programs is a plus

More important than any single credential, however, is the right person Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.