Job Description

The New Product Coordinator oversees the end-to-end implementation of new products impacting mortgage servicing operations, ensuring seamless coordination across crossfunctional teams. This role drives project execution, maintains stakeholder alignment, and ensures all initiatives are delivered on time, within scope, and in compliance with regulatory requirements while providing clear communication and status reporting throughout the process.

Responsibilities

• Lead end-to-end oversight for new product rollouts impacting mortgage servicing operations.
• Partner with oversight teams to develop comprehensive project plans, including timelines, milestones, and deliverables across all phases of implementation.
• Collaborate with stakeholders across Servicing, Compliance, Risk, IT, Training, and Operations to ensure alignment.
• Ensure projects are delivered on time, within scope, and aligned with business objectives.
• Facilitate and lead regular project meetings; deliver clear, consistentstatus reporting, manage stakeholder communications and present updates to executive audiences as needed.
• Act as the central point of coordination between business units and technical teams.
• Coordinate with Compliance and Legal teams to ensure new products adhere to regulatory requirements (e.g., CFPB, investor guidelines, GSE requirements).
• Apply strongproblem solving skills to resolve cross-functional challenges and negotiate effective solutions among project stakeholders.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Proven experience managing complex, cross-functional initiatives.
• 3-5 years of experience in mortgage servicing and 1-3 years experience leading projects.
• Excellent organizational, communication, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to manage and direct multiple project/new products concurrently.
• Ability to convey the project task and operational need as a priority.
• Experience leading and motivating large, complex, and cross-organizational teams.
• Ability to work independently with minimal supervision.
• Has a proven record of delivering projects and results according to plan.

Desired Skills and Qualifications

• Bachelor’s degree in Business Administration, Finance or related field.
• Familiarity with regulatory and investor requirements (Fannie Mae, Freddie Mac, FHA, VA, CFPB).
• Ability to lead and guide direction when dealing with many personalities.
• Proficiency with project management tools, such as Microsoft Office, Sharepoint, and time tracking tools.
• Familiarity utilizing project management methodologies and best practices

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $52,400-$88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

WHO WE AREAbout us …LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONSWorking conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.