Job Description

About Us

Paywise is experiencing strong and sustained growth, making this an exciting time to join our team. As we continue to expand, we’re building a high-performing, people-first organisation where innovation, collaboration, and customer experience are at the heart of everything we do.

Our culture is what sets us apart- supportive, energetic, and genuinely collaborative. We celebrate our people, invest in their development, and create an environment where you can thrive and grow your career.

As a New Members Consultant, you’ll play a critical role in creating a seamless onboarding experience for our customers. You’ll be at the heart of our business, helping new members get set up quickly, accurately, and confidently, while delivering a
standout first impression of our brand. If you’re detail-driven, customer-focused, and motivated by working in a fast-paced, high-growth environment, this is your opportunity to build a rewarding career.

What We Offer

· Modern North Sydney office.

· Competitive salary + incentives + superannuation.

· Loyalty Leave – we recognise and reward your commitment with additional paid leave the longer you stay with us.

· Career development opportunities in a fast-expanding organisation.

· Competitive employee benefits, including salary packaging (we practice what we preach).

· Ongoing training and development to build both your operational and customer skills.

· Employee Assistance Program (Sonder): 24/7 confidential support for your mental health, wellbeing, and safety, with access not just for you, but also your immediate family.

· A supportive, collaborative culture where people are celebrated.

About the Opportunity

Reporting the New Members Team Leader, you’ll own the end-to-end onboarding
experience—from application through to activation. You’ll engage with customers, clearly explain our services, and deliver a seamless experience that builds trust from day one.

As part of a high-performing, commercially aware team, you’ll also support onboarding completion, reduce customer friction, and identify opportunities to highlight the value of our products. Your impact will be recognised through performance-based incentives aligned to customer outcomes.

Key responsibilities include:

·Process and assess new member applications, ensuring accuracy, completeness, and compliance prior to activation while maintaining high data integrity.

·Manage high-volume workloads to consistently meet SLAs and performance targets, proactively
resolving discrepancies through direct engagement with applicants.

·Speak directly with customers to guide them through the onboarding process, answer questions, and provide a clear, supportive and positive first impression of Paywise.

·Deliver clear, timely communication to minimise repeat contact and ensure customers understand the next steps, products, and available benefits.

·Collaborate with internal teams to resolve complex onboarding issues, identify process inefficiencies, and contribute to continuous improvement.

·Support business growth by enabling smooth handovers to Account Management

·Identifying and promoting relevant products and services during onboarding, contributing to
increased customer value, retention, and overall sales growth.

About you

We’re looking for someone who combines accuracy with energy and customer focus with a commercial mindset

Key skills, experience, and qualifications:

·Experience in administration, processing, or high-volume environments.

·Strong attention to detail and data accuracy.

·Excellent communication skills—confident explaining products and resolving queries.

·Ability to manage competing priorities and meet deadlines.

·A proactive approach to problem- solving and follow-ups.

·Confident in identifying and promoting relevant products and services, contributing to both customer outcomes and sales growth.

·Motivated by incentives and performance outcomes tied to customer. engagement.

·Ability to turn onboarding conversations into positive, value-driven experiences.

Next Steps

At Paywise, we’re committed to building a diverse, inclusive workplace where everyone feels
welcome and valued. We encourage applications from people of all backgrounds and experiences who are excited to grow with us.

Ready to take the next step in your career?

Apply now and join the Paywise team!