Department: Business Support
Employment Type: Fixed Term - Full Time
Location: Bolton
Are you highly organised, detail-oriented, and thrive in a fast-paced environment? We're looking for a New Instruction Administrator to join our Business Support team and play a key role in ensuring new client instructions are processed efficiently and accurately.
As part of the File Opening Team, you'll be responsible for managing incoming instructions received via central inboxes and client portals. You'll ensure all documentation is downloaded, combined, logged accurately, and processed within agreed service levels, helping us deliver an exceptional service to our clients.
This is an excellent opportunity for someone looking to develop their administrative career, with a clear progression path into a File Opening role.
✅ Managing and processing high volumes of incoming instructions and emails
✅ Downloading and collating documentation from client portals and databases
✅ Accurately logging all incoming work to maintain audit trails and traceability
✅ Prioritising urgent instructions and ensuring they are processed within agreed timeframes
✅ Maintaining compliance with data protection requirements and regulatory standards
✅ Supporting the wider Business Support Unit with administrative duties when required
✅ Assisting with file closures, post distribution, reception support, and other operational tasks
✔ 5 GCSEs at Grade A-C (or equivalent), including Maths and English
✔ Basic Microsoft Outlook experience
✔ Strong attention to detail and organisational skills
✔ Good communication skills and the ability to work effectively within a team
✔ A confident IT user with strong administrative capabilities
✔ Ability to manage competing priorities and work to deadlines
*after successfully completing probation
We deliver professional services and technology solutions across the risk and insurance market, including claims, underwriting, distribution, regulation, customer experience, human capital, digital transformation and change management.
Our global team of more than 8,000 professionals operate across the UK, Ireland, Bermuda, the U.S., Canada, Spain, Switzerland, and India, providing specialist solutions to more than 1,000 highly regulated and global clients - helping them to manage risk, operate their core business processes, transform, and grow.
Davies U.S. is dedicated to bringing this breadth of insurance sector services to America and is quickly expanding. We provide valuable integrated claims capability and resources, operational and consulting solutions for the insurance market, and innovative InsurTech.
