Job Description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

The Sales Experience Coordinator is a hybrid role at the intersection of luxury hospitality and high-performance sales operations. This individual serves as both the operational backbone of the Sales Department and one of the most visible ambassadors of the Club experience, embodying our mission of the relentless pursuit of excellence in all that we do.

As the first point of contact for prospective buyers, members, and guests, this role curates seamless, elevated experiences—from initial inquiry through contract execution and beyond. Equal parts polished host and precision administrator, the Sales Experience Coordinator ensures that every interaction reflects the Club’s uncompromising standards and commitment to exceptional service.

This role requires exceptional attention to detail, strong business acumen, and a refined instinct for anticipating needs and delivering thoughtfully elevated experiences.

Key Responsibilities

Sales & Member Experience

• Serve as the primary in-office ambassador, delivering professional and personalized service
• Coordinate property tours, VIP visits, and membership experiences
• Maintain knowledge of prospect and member preferences to enhance engagement
• Ensure sales and club environments remain organized, presentable, and guest-ready

Sales Operations & Administration

• Manage calendars, appointments, tours, and daily Sales Department operations
• Track leads, activity, and appointments within CRM systems
• Prepare weekly reporting on lead flow and sales metrics
• Support the sales contracting process, including preparing contracts, coordinating reviews, executing documents, and maintaining contract records
• Maintain organized document systems and support expense tracking, purchasing, and office budgets

Cross-Functional Collaboration

• Partner with Marketing on collateral, campaigns, and events
• Coordinate with internal departments to ensure seamless prospect and member experiences
• Support planning and execution of sales events and activations

Minimum Qualifications:

1. Bachelor’s degree in Marketing, Hospitality or related field preferred (or equivalent experience)
2. 2–4 years of experience in luxury hospitality, sales support, or administrative coordination within a client-facing service environment
3. Proficiency in CRM systems, Docusign, Google Workspace, and Microsoft Office Suite

Exceptional organizational, time-management, and communication skills with the ability to convey information clearly and professionally

Additional Requirements:

1. Ability to lift up to 25 lbs and maintain client-ready office spaces.
2. Occasional evening or weekend availability for events.

Compensation: The base pay range for this position is $30.00/hr - $33.00/hr however, the base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice