Job Description

Be the First Difference in Someone’s Recovery.

New Case Coordinator | Full-Time | Remote | $20/hour

Love helping people? Great at connecting, communicating, and keeping things moving? We want to meet you!

At Jacoby & Meyers, we believe the client experience starts with the very first conversation. As a New Case Coordinator, you'll play an important role in helping injured individuals take their first steps toward getting the care, guidance, and support they need.

Since 1972, Jacoby & Meyers has been dedicated to making the legal system more accessible to everyday people. We're looking for a confident, compassionate, and highly organized professional who can make a lasting first impression while helping new cases get off to the right start.

What You'll Do

• Be a welcoming and reassuring point of contact for new clients.
• Help connect clients with appropriate medical providers and confirm treatment appointments.
• Gather and verify important details about accidents and incidents.
• Research accident circumstances and locations when additional information is needed.
• Communicate with insurance companies to report incidents and obtain claim information.
• Coordinate client documentation, signed retainers, and case records.
• Prepare and send Letters of Representation and other necessary case correspondence.
• Follow up consistently with clients to obtain important information and keep cases moving.
• Work closely with investigators, attorneys, and case management teams.
• Help transition new cases smoothly from intake into case management.
• Deliver an exceptional client experience through empathy, professionalism, and follow-through.

What Makes You a Great Fit?

We're looking for someone who is:

• Experienced: Previous legal experience is required, preferably in a personal injury law firm, legal intake, or case coordination environment.
• People-focused: You genuinely enjoy helping others, especially during challenging moments.
• Confident: You're comfortable communicating with clients, insurance representatives, and internal teams.
• Persuasive yet empathetic: You know how to build trust while keeping conversations productive.
• Highly organized: You can manage multiple priorities without losing track of important details.
• A strong communicator: Your written and verbal communication skills are excellent.
• Proactive: You take ownership, follow up, and don't wait for someone else to move things forward.

Why Jacoby & Meyers?

We believe great work starts with a great workplace. When you join our team, you'll have the opportunity to make a meaningful impact while growing your career.

Our benefits include:

• Flexible schedules
• Fully remote work environment
• Medical, Dental, Vision, and Pet Insurance
• 401(k) with Company Match
• Paid Time Off, Paid Sick Time, and Paid Holidays
• Company-paid Life Insurance and AD&D Coverage
• Short-term and Long-term Disability
• Employee Assistance Programs
• Cell Phone and Internet Stipend
• Additional voluntary insurance benefits

Make an Impact From Day One.

Every new client has a story. Your role is to help make sure their journey with Jacoby & Meyers starts with confidence, compassion, and the support they deserve.

If you're ready to join a team that values people, initiative, and meaningful work, we'd love to hear from you!

Apply today!

Jacoby & Meyers is an Equal Opportunity Employer.