Job Description

Are you a natural problem-solver with a keen ability to connect and empathize with clients?

Do you thrive in an environment where your perceptive listening and analytical skills drive impactful results?

Can you transform initial inquiries into lasting client relationships with warmth and precision?

Are you ready to step into a pivotal role that seamlessly bridges potential clients and trusted legal counsel?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

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Craig, Kelley & Faultless LLC stands as a formidable force in personal injury law, particularly in handling challenging truck accident cases. With over 30 years of dedicated service, the firm has relentlessly pursued justice for victims across Indiana and Missouri. Our attorneys bring decades of combined experience, coupled with an unwavering commitment to providing compassionate and effective legal representation.

Driven by a culture that prioritizes client well-being and community service, Craig, Kelley & Faultless takes pride in its personal approach to law. We provide clients with direct access to our attorneys, ensuring personalized attention and prompt responses. Our strong presence in the community is matched by our notable legal achievements, including prestigious awards and memberships in elite forums. At our core, we believe in treating each client with integrity and respect, striving to deliver the full compensation they deserve.

Join Craig, Kelley & Faultless LLC as a New Business Specialist, where you'll be at the forefront of our client engagement efforts. This role is vital for converting potential leads into trusted clients, supporting our mission to deliver justice for personal injury victims, particularly in catastrophic trucking accidents. Your work will directly enhance our firm's capacity to ensure each client's journey starts on the right path, impacting both our legal outcomes and our community engagements.

What you’ll do:

• Client Conversion: Handle qualified leads from initial inquiry to signed client agreement, ensuring a smooth transition into the litigation phase.
• Consultative Selling: Listen with empathy, assess client needs, and build confidence in our firm, converting qualified leads with a high success rate.
• Catastrophic Case Urgency: Quickly recognize high-severity trucking and catastrophic injury cases and follow the firm’s escalation protocol immediately (including live transfers and interrupting leadership when warranted).
• Referral Management: Maintain and enhance professional relationships with referring attorneys, managing inbound and outbound referrals efficiently.
• Follow-Up & Documentation: Maintain a clear follow-up trail (texts/emails/calls), document every touchpoint and next step in the CRM, and deliver a weekly recap of outcomes so the team can step in seamlessly if needed.

What we’re looking for:

• Educational Background: Preferably a degree in Psychology or Social Work, valued for listening and empathy skills.
• Experience: Prior consultative sales or high-empathy roles, with legal intake experience as a bonus.
• Communication Skills: Excellent listening, persuasive selling, and rapport-building capabilities.
• Execution Abilities: Demonstrated reliability, strong organizational skills, and ability to follow through independently.
• Technical Proficiency: Comfortable with CRM systems, e-signature platforms, and basic online research tools.
• Dependability (Non-Negotiable): You show up consistently, follow through, and can be trusted to handle urgent client matters without disappearing mid-process.
• Detail + Documentation Discipline: You keep impeccable notes, maintain a clean CRM, and can summarize your weekly pipeline and outcomes without being chased.

Why you should work here:

• Impactful Role: Directly influence client outcomes and firm success through meaningful client interactions.
• Cultural Trust: Work in an environment that values autonomy, supported by an open-door management style.
• Growth Opportunity: Potential to lead and train future team members as the firm expands its reach.
• Strategic Involvement: Play a crucial role in developing processes and workflows from the ground up.

Compensation & Benefits:

• Compensation is competitive and may include performance incentives tied to measurable KPIs (e.g., qualified conversion and paperwork completion). Final benefit details will be shared during the interview process.

At Craig, Kelley & Faultless LLC, the New Business Specialist plays a critical role in shaping our client experiences and legal successes. If you are ready to make a profound impact within a respected firm committed to justice and community, we invite you to apply and join our team.