New Accounts Supervisor
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 11 years in a row by Alaska Business magazine readers.
Now hiring a New Accounts Supervisor!
As one of Alaska’s largest private note servicers, we help our business customers enhance their customers’ experience by providing a safe and secure way to make and receive payments and store legal documents – leaving them more time to focus on building strong customer relationships.
If you enjoy fostering excellent customer relationships, assisting with the management of daily work by directing workflow, providing oversight, exhibiting leadership and providing guidance, consider the New Accounts Supervisor position in our Escrow New Accounts Unit
We have a competitive salary schedule based upon minimum experience to very experienced; the job/salary offer would be commensurate with your experience.
Schedule: Monday-Friday
EDUCATION and/or EXPERIENCE:
GENERAL PURPOSE SUMMARY
Supervises employees in one Escrow function and ensures the highest levels of customer satisfaction; acquires, expands, and retains customer relationships; administers and provides subject matter expert support for one key escrow function and performs some aspects of an additional function, which may include customer service, support, accounting, and new accounts; and assigns and streamlines workflow processes by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPLIANCE EXPECTATIONS
SUPERVISORY RESPONSIBILITIES
Supervises assigned employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding the hiring and terminating of employees.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Escrow Supervisor I Minimum:
Bachelor’s degree in business or related field and two years’ progressively responsible experience in banking, real estate, title company, or business-related field; or four years’ progressively responsible experience in banking, real estate, title company, or business-related field; or equivalent combination of education/training and experience. One year of supervisory experience.
Preferred:
Two years supervisory experience in the financial or real estate industry, managing both staff and involved processes. Familiarity with real estate transactions, escrow services, and real estate and loan terminology.
Escrow Supervisor II Minimum:
Bachelor’s degree in business or related field and three years progressively responsible experience in banking, real estate, title company, or business-related field; or five years progressively responsible experience in banking, real estate, title company, or business-related field; or equivalent combination of education/training and experience. Two years supervisory experience.
Preferred:
Working knowledge of FNBA’s Escrow business. Three years supervisory experience.
OTHER SKILLS and ABILITIES:
Word processing and spreadsheet software experience required. Ability to keyboard 40 wpm and operate a 10-key calculator required.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts, such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING SKILLS:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
Alaska’s community bank since 1922, First National Bank Alaska proudly provides financial expertise to Alaska and beyond. We value honesty, quality, our customers, community leadership, empowered employees, and innovative technologies which foster customer and employee engagement and growth.
In 2025, Forbes selected First National as the sixth bank in the country on their America’s Best Banks list, and Newsweek recognized the bank as one of the nation’s Best Regional Banks and Credit Unions. In 2024, Alaska Business readers voted First National “Best of Alaska Business” in the Best Place to Work category for the ninth year in a row, Best Bank/Credit Union for the fourth time running, and Best Customer Service.
First National Bank Alaska is a Member FDIC, Equal Housing Lender, and recognized as a Minority Depository Institution by the Office of the Comptroller of the Currency, as it is majority-owned by women. NMLS# 640297. Investment products are not insured by the FDIC; are not deposits; and may lose value.
FNBAlaska.com/guidelines
