Von Maur

NEW ACCOUNTS CALL CENTER ASSOCIATE - E-COMMERCE

Von Maur  •  Davenport, IA (Onsite)  •  6 hours ago
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Job Description

As a New Accounts Call Center Associate, specializing in account review, you represent Von Maur and our one-of-a-kind charge account. In this dynamic environment, you play a crucial role in account security and mitigating risk, and ensuring satisfaction for our valued customers.

WHAT YOU’LL DO

  • Own the customer experience – greet callers sincerely, be friendly and thank every customer
  • Process account applications and review credit files
  • Review new and existing account limits and make credit decisions
  • Provide support to customers and store employees, take payments over the phone
  • Investigate account issues and find solutions to customer problems
  • Enter data in credit systems and maintain account records
  • Be available to work day, evening, and weekend shifts, on-site in Davenport, IA

WHAT YOU CAN EXPECT:

We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

  • Competitive wages
  • Generous merchandise discount
  • Comprehensive benefits
  • 401(k) retirement plan
  • Promote from within philosophy - creates endless career opportunities!

ABOUT US

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.

Von Maur

About Von Maur

The von Maur family opened its first store in the late 1800's. The rented store was 20 by 50 feet, located in Davenport, Iowa. We have come a long way since that cozy shop. Today, 39 Von Maur stores are scattered across 17 states: Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, North Dakota, Ohio, Oklahoma, Pennsylvania, and Wisconsin; and still expanding. Our corporate headquarters and E-commerce store are still proudly located in Davenport, Iowa.

The strength of the Von Maur brand lies in our enjoyable and unique shopping experience. The backbone of this experience is our wide selection of brand-name merchandise, open and attractive store design, amenities that enhance the customer experience and our commitment to excellent customer service.

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
Davenport, Iowa
Year Founded
1872
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