Job Description

Help keep JPMorganChase strong and resilient by leading strategies that protect customers from fraud and scams. As part of the Fraud Strategy team, you will use data, creativity, and sound judgment to anticipate emerging risks and deliver practical solutions. You’ll partner closely with product and technology teams to build best-in-class fraud-fighting capabilities. We value leaders who challenge the status quo, develop talent, and deliver measurable impact.

As a Fraud Strategy Manager in our Fraud Strategy team, you will lead analytics-driven strategies and actions that balance fraud losses, operational expenses driven by fraud controls, and customer impacts from prevention efforts. You will manage a team of analysts and partner closely with fraud product, operations, technology, and banking teams to deliver new account screening strategies and capabilities that support responsible growth.

Job Responsibilities

• Lead, mentor, and develop a team of analysts, prioritizing work and delivering against business objectives
• Develop data-driven strategies to address new account fraud and evolving acquisition-related threats
• Analyze large, complex datasets to identify fraud behaviors, trends, and emerging patterns within new account screening
• Monitor strategy performance and customer impacts, identifying gaps and recommending actionable enhancements
• Translate complex analyses into clear insights and executive-ready communications for senior stakeholders
• Define requirements for new fraud-fighting capabilities, including model-driven solutions, and partner with technical teams using Agile delivery practices
• Collaborate with cross-functional partners across banking, operations, technology, and product teams to execute shared priorities
• Manage multiple priorities and respond to emerging fraud issues in a dynamic environment
• Promote continuous improvement by identifying opportunities to simplify processes and strengthen controls

Required Qualifications, Capabilities, and Skills

• Minimum 7 years of professional experience in fraud strategy, strategic analytics, data science, or a related field
• Strong analytical and problem-solving skills, including ability to interpret complex data and assess operational and financial impacts
• Ability to synthesize analyses into concise presentations with clear business conclusions
• Proficiency in one or more of SAS, SQL, Python, or R
• Proficiency in Microsoft Excel and PowerPoint
• Strong written and verbal communication skills, including ability to prepare executive-level communications
• Strong organizational and project management skills with ability to manage competing priorities under tight deadlines
• Proven ability to collaborate and build strong partnerships
• High degree of initiative, self-direction, and ability to perform well under pressure

Preferred Qualifications, Capabilities, and Skills

• Experience managing teams or leading a process/workstream
• Experience in new account screening or retail acquisition fraud strategy
• Experience partnering with product and technology teams to deliver analytics or model-driven capabilities
• Demonstrated intellectual curiosity and ability to learn quickly
• Demonstrated commitment to customer protection and continuous improvement

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans