Job Description

Job Req ID: 64261

Posting Date: 09/11/2026

Function: Service

Location: Corsham (fully on site)

Salary: Competitive

Please note, this role requires a shift schedule which includes flexibility to work evenings, weekends and bank holidays

About the role

As a Network Operations Professional, you’ll play a key role in supporting and protecting a high-profile secure data network that underpins critical customer operations. Working within a small team of multi-skilled specialists, you’ll help maintain the availability, performance, resilience and security of essential network services. Through proactive operational management and effective issue resolution, you’ll help safeguard critical systems while strengthening customer confidence in BT as a trusted partner.

The successful candidate must be eligible for, and able to obtain and maintain, DV UK Government Clearance.

What you’ll be doing

• Monitor and support the DFTS Layer 2 data platforms, managing day-to-day provisioning, repair activities and ongoing GOSCC operations.
• Provide 2nd line support across complex IP networks, diagnosing and prioritising faults, resolving technical and service issues, and escalating more complex incidents where required.
• Deliver effective Service Operations, coordinating with internal teams and maintaining clear communication to support service availability and customer requirements.
• Produce accurate operational, performance, contractual and security documentation, ensuring services meet relevant security, regulatory and safety requirements.
• Support continuous service improvement, enhancing processes and support procedures while developing knowledge of new network technologies and collaborating with customers, suppliers and internal stakeholders.

Essential Skills / Experience

• Good understanding of IP data networks, including WiFi, WAN technologies, networking protocols and firewall technologies and principles.
• Knowledge of legacy network technologies such as ATM and DWDM, alongside network management protocols, cryptographic devices and remote management.
• Experience supporting network services within a team-based operational environment, with knowledge of ITIL practices and the ability to independently manage priorities and deliver against agreed service targets.

Desirable Skills / Experience

• Knowledge of TDM and equipment such as Timeplex and Syncronyn.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.