We are seeking a Junior Network/O&M Engineer with a strong technical background in front-end development (C#, JavaScript, TypeScript) and customer engagement platforms. This role is responsible for configuring, customizing, and supporting the RR Customer Engagement online platform. The successful candidate will blend technical troubleshooting with direct customer communication to drive issue resolution, including participating in on-call and holiday support rotations.
· Strong experience with the RR Customer Engagement online platform, including the ability to configure and customize all functions of the system.
· Strong technical proficiency in C#, JavaScript, Custom Control, TypeScript and related front-end technologies.
· Strong understanding and hands-on experience with Managed Solution Import/Export and solution layers.
· Excellent customer service, communication, problem-solving and interpersonal skills.
· Proven ability to communicate effectively with customers and take a driven approach to resolving their issues.
· Willingness and availability to provide on-call support and special support on holidays.
The Package:
Scicom is a provider of global outsourced solutions to multi-national and international corporate clients, domestic conglomerates, larger SMB's and Governments. Incorporated in 1997 and listed as a Public Listed Company (PLC) in 2005 on the main board of Bursa Malaysia, Scicom provides worldwide services from four centres in Kuala Lumpur and Colombo, as well as from a growing network of other eSolutions centres. These are served by IT Infrastructure in the Scicom Private Cloud and linked via OCEAN, our high-performance, resilient, Omni-Channel Easy Access Network.
Our suite of services includes integrated BPO and Contact Centre (including CRM, Customer Experience & Lifecycle Management), Education, e-Commerce, e-Government, and Digital Marketing solutions. We have embraced Omni-channel and specialise in multi-lingual, premium level Customer Experience solutions.
We are an incredibly diverse people-oriented company with staff from dozens of countries serving worldwide clients in more than 40 languages and dialects.
Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually in over 40 languages through over 200 million distinct transactions which resolve, enhance, provide value and serve our clients' customers.
Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that rapidly create new sources of value and differentiation.
