SUMMARY

We are looking
for a technically strong Team Lead to head our Philippines-based NOC team as
part of a follow-the-sun operating model. This is a hands-on, working lead role, you will carry a technical workload alongside your leadership responsibilities.
You set the standard by doing, not by directing.

You will be the
senior technical presence on shift, the first escalation point for your team,
and the local point of contact for the Head of NOC in the UK. If you are more
comfortable with a keyboard than in a meeting room, and you want to lead a team
without leaving the technical work behind, this role is designed for you.

JOB
RESPONSIBILITIES

·
Lead the Philippines shift — own workload
distribution, queue management, and team performance during your working hours

·
Act as the senior technical escalation point —
take ownership of complex P1 and P2 incidents and drive them to resolution

·
Apply and enforce company NOC standards —
structured ticket updates, correct incident prioritization, change request
discipline

·
Own shift handover — ensure incoming engineers
are briefed and every in-flight incident has a clear next step documented

·
Develop the team around you — mentor engineers
on the job, identify skill gaps, and support the structured onboarding
programme

·
Contribute to post-incident reviews and root
cause analysis

·
Escalate appropriately to the Head of NOC —
with a clear situation summary, actions taken, and a specific ask

QUALIFICATIONS

·
Network & Security track

o
BGP and
WAN routing — peer state diagnosis, route advertisement, path selection

o
Juniper EX
switching and SRX firewalls — CLI, VLANs, security policy, zone management

o
IPsec VPN
— IKE Phase 1/2 diagnosis, tunnel re-establishment

o
Cross-connects
and Equinix ECX Fabric — physical and logical layer

o
DDoS
mitigation concepts and escalation

o
iptables /
nftables and virtual firewalls (vSRX, FortiGate-VM, pfSense)

·
Linux & Virtualization track

o
Linux
administration — Ubuntu and RHEL, system health, performance diagnosis, log
analysis

o
OpenNebula
— VM management, host-level diagnosis

o
VMware
vSphere — ESXi and vCenter, VM lifecycle operations

o
Bash
scripting (essential) and Python scripting (preferred)

o
IPsec VPN
on Linux — Strongswan, libreswan

o
Virtual
firewall deployment and management on hypervisors

·
Required across both tracks

o
TCP/IP and
OSI model — structured fault isolation from the bottom up

o
Network
monitoring platforms — alerting, triage, suppression, escalation

o
ITIL-aligned
incident and change management — applied, not just theoretical

o
Structured
ticket discipline — clear, accurate, and auditable updates

o
Strong
written English — able to produce customer-facing updates and escalation briefs
under pressure

·
NOC, network operations, or Linux
infrastructure experience

·
Senior or lead capacity — shift lead, technical
lead, or team lead

·
Deep hands-on experience in either technical
track defined above

·
Working knowledge of the complementary
technical track

·
Financial services, MSP, or co-location
environment experience

·
Nice to have

o
ITIL
Foundation or demonstrable applied ITIL knowledge

o
Vendor
certification in primary track (JNCIA/JNCIS, CCNA/CCNP, RHCSA or equivalent)

o
Familiarity
with trading infrastructure and market session awareness

JOB
REQUIREMENTS

·
Should be
willing to accept a long-term work-from-home arrangement.

·
Should be
amenable to a permanent mid-shift schedule.