Job Description

Who we are:

Farm Credit Bank of Texas is a $42.2 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation’s capital markets.

While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive workplace located along the bluffs of the Colorado River just minutes west of downtown Austin.

We seek out top talent in their fields, whether it be technology, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.

Provides technical leadership and hands-on support for enterprise telephony and unified communications services across the organization. Responsible for design, implementation, maintenance, and operational stability of VoIP infrastructure in a 24x7x365 environment. Serves as a subject matter expert for Cisco collaboration technologies, SIP trunking, session border controllers, disaster recovery planning, security, and telephony-related projects, while supporting high availability, compliance, and continuous improvement of voice services.

Day-to Day-Duties and Responsibilities:

• Support implementation, maintenance, and lifecycle management of enterprise VoIP infrastructure.
• Perform advanced troubleshooting for Cisco Unified Communications Manager, Unity Connection, and Emergency Responder platforms.
• Configure and support SIP trunking and session border controller solutions including Cisco CUBE.
• Support disaster recovery planning, backup strategies, and network security implementation for voice services.
• Monitor performance, respond to vulnerabilities, and resolve operational incidents affecting telephony and unified communications services.
• Participate as subject matter expert in complex projects including solution design, risk assessment, and cross-team coordination.
• Develop and maintain technical documentation, runbooks, and internal training materials.
• Provide second-tier escalation support and mentor peer technical staff.
• Contribute to infrastructure improvements and process optimization initiatives.
• Support internal staff and multiple business locations to ensure voice services remain highly available, secure, and compliant with organizational standards.

What You Bring to the Team:

• Bachelor’s degree in computer science, information technology, telecommunications, or related field.
• Minimum of three (3) years of experience with Cisco Unified Communications Manager, Unity Connection, and Emergency Responder version 12.x or higher.
• Advanced knowledge of dial plans, route patterns, and call routing design.
• Experience troubleshooting SIP and SCCP phone registration, including SRST.
• Experience configuring and troubleshooting inbound and outbound dial peers using Cisco CUBE.
• Voice gateway and multi-site deployment experience.
• Quality of Service design and implementation experience for voice traffic.
• Experience with SIP trunk activation and support across multiple carriers.
• Knowledge of Cisco routing, access-layer switching, and enterprise network integration.
• Ability to operate effectively in a 24x7x365 enterprise environment with high autonomy and technical judgment.

Preferred Requirements:

• Experience with SD-WAN impact on VoIP and SIP traffic.
• Experience administering Cisco Meraki wireless environments and familiarity with Cisco Identity Services Engine.
• Experience with third-party Cisco UC tools such as Kurmi or Variphy and diagnostics tools such as Cisco RTMT.
• Experience with Cisco Expressway, hybrid calling, Webex Calling, Webex Contact Center, or Microsoft Teams Phone.
• Automation experience using Ansible, Python, or similar tools.
• Exposure to compliance requirements such as HIPAA, SOX, or PCI.
• Experience with non-Cisco session border controller platforms such as Ribbon or AudioCodes.

Why Farm Credit Bank of Texas:

In addition to a competitive salary, we offer comprehensive, affordable, and competitive benefit options that are focused on health and wellness, financial security, and achieving a work-life balance:

• Flexible health-and-wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.
• 401(k) plan that includes immediate vesting of a generous employer match and additional employer contribution
• Long-term disability and life insurance
• Vacation leave, sick leave, and paid holidays
• Fertility benefit and parental leave plan
• Up to two days per year to volunteer in local community organizations, services, or events
• Ongoing professional-development opportunities
• Generous tuition-reimbursement program
• Physical fitness incentive plan
• Employer matching gifts program

Important note: We care about your hiring process and take it seriously. A real person will review your applications, meaning response timelines may vary. The interviewing process at Farm Credit Bank of Texas may include phone calls and emails, on-site interviews, and requests for portfolios or demonstrations of work. We can’t personally follow-up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit.

A/EOE/M/F/D/V

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