Job Description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

The Engineer will execute and support existing/new project assignments covering GPON, Wi-Fi CPEs, IoT, and device-management technologies including but not limited to TR-069, TR-181, and TR-369. In addition, the role will support the operation, maintenance and troubleshooting of lab systems infrastructure.

This role focuses more on technical execution and troubleshooting of the above-mentioned requirements without neglecting project management skills, and the ability to work with cross-functional teams and vendors.

Make an impact by:

• Develop scripts and tools using languages and/or automation platforms such as Python, or similar technologies to automate network configuration, test execution, monitoring, data collection and troubleshooting.
• Plan, execute and document testing and validation for GPON, Wi-Fi CPEs and IoT solutions, including functional, interoperability, regression and end-to-end validation as required.
• Develop, execute and maintain test cases covering device-management technologies and data models, including TR-069, TR-181 and TR-369.
• Perform troubleshooting, analysis and diagnostics to enable faster failure root-cause identification and fault isolation, with or without vendor support.
• Develop new test cases to meet new growth requirements and enhance existing test plans and validation coverage.
• Manage and support lab systems infrastructure required for testing, including servers, operating systems, virtual machines, test platforms/tools, network connectivity, user/access administration and related services.
• Perform routine administration, monitoring, maintenance, patching, backup/recovery and troubleshooting of lab systems to maintain availability, stability and security.
• Coordinate with vendor(s) to identify requirements, timelines, dependencies and resources needed for testing improvement, automation and lab infrastructure activities whenever required.
• Document test procedures, infrastructure configurations, processes, solutions and best practices for knowledge sharing and continuous improvement.
• Maintain periodic updates on progress, issues, risks and key callouts for immediate discussion and solutioning.
• Manage project timelines and resources to ensure assigned projects and deliverables are completed on time.
• Ensure lab infra compliance with company Group IT, cybersecurity and/or security requirements for all work performed.
• Execute and/or support existing/new test project assignments across GPON, Wi-Fi CPE, IoT and associated device-management platforms.
• Any other tasks assigned by the manager.

Skills for Success:

• Bachelor Degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering, Information Technology or a related technical field.
• Certification in CCNA and ITIL 4 is preferred.
• Proven experience in GPON/CPE testing in a lab environment.
• Hands-on experience in testing and validation of IoT and CPE/device-management technologies, with knowledge of TR-069, TR-181 and TR-369 strongly preferred.
• Strong understanding of lab test tools, lab operations and test equipment.
• Good systems infrastructure management skills for lab environments, including administration and troubleshooting of Firewall, Network Switches, Linux and/or Windows systems, servers, virtual machines, applications/services.
• Strong understanding of IP Networking concepts, protocols and troubleshooting methodologies.
• Familiar with scripting and automation across environments such as Python, Linux shell and Windows-based systems.
• Good project management skills, including the ability to manage multiple projects and priorities simultaneously.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse cross-functional teams and external vendors.
• Ability to troubleshoot and solve complex technical problems across network, test platform and systems infrastructure layers.
• Detail-oriented with strong documentation, organizational and analytical skills.