Context & Environment

• Complexity of the business relationship vis-à-vis managing Dealers (FDs & DODOs) with independent business acumen;

• Highly competitive environment (increasing activity of independents, resellermarketand evolving majors);
• Demanding when it comes to financial aspects (major stakes), supplies & maintenance issues;
• Increased attention to environmental problems / sustainable development, HSEQ, Safety & Risk Assessments;
• Works 80% in the field including nighttime visits and 24-hour crisis response availability;

Activities

The Network TM is responsible for a profit center that he pilots with the support of functional and operational units (customer service, maintenance, SFS, finance, etc.). He is the main person responsible for the service stations he handles. He takes part in developing the network budget, determines the objectives (fuel, lubricants and SFS) by sector, and monitors their implementation. He is responsible for achieving the objectives of margins and volumes.

• Proposes, coordinates, develops and supervises the policies of the Network section with respect to:

• SFS: shop, food service, car wash, lubes bay, programming and promotional operations, HR and trainings;
• Quality: Top Service – conducts regular on-spot trainings;
• Hygiene/Environment/Safety of property and of persons;
• Maintenance: Interface with the Maintenance Engineers, s/he makes sure that the Dealer/Station Managers observe the contract terms;
• Cards activity: secure transactions in service stations, retain and develop the portfolio clients

• Proposes and negotiates the economic aspects of the contract for assigned territory on renewal or for annual re-negotiation (working capital required, operating account forecast, rents, etc) and enforces the action plans required for optimizing results in sales & margins/pricing, Top Service, rents,etc;
• Detects and highlights financial health & risks (financial situation) and analyzes the economic and commercial performance levels (Actual operating/trading account, P & L, NCA);
• Assesses Territory stations’ training needs and implements the approved training plan for all station staff;
• Molds and recommends potential Young Dealers, nurtures and tracks their success through weekly audits & monthly management controls;
• Conducts regular competition survey: identified possible aspects, analyze the competition and contributes to the development policy defined for the assigned territory;
• Maintains Territory control (weekly record audits for YD stations, monthly stock movement for FDs and DODOs) and provides regular updated reports to Head Office with proposed action points;
• Prospects for future stations’ land and partnership opportunities with existing or upcoming DODOs;
• Analyze data to find the most efficient sales methods;
• Meet with customers to address concerns and provide solutions;
• Discover sales opportunities through consumer research;
• Participate in industry or promotional events (e.g.trade shows) to cultivate customer relationships;
• Prepare and submit reports to the Retail Manager.

Candidate Profile

• Degree in Management or Commerce orrelated areas

• Fluent inPortuguese and English
• Negotiation skills and customer confidence
• Strict,Organizedand able to produce summary and objective reports
• Relevant computer knowledge (Word and Excel)
• Ability to work in groups
• Problem Solving aptitude
• Results oriented

Additional Information