Job Description

Black Box Corporation is seeking a detail-oriented NetworkTechnician to support our Networking, KVM, and AV product groups. This hands-on role is responsible for system configuration, imaging, testing, troubleshooting, and lifecycle support of customer solutions in a warehouse/manufacturing environment. The ideal candidate is technically inclined, comfortable working with both hardware and software, and able to accurately follow technical documentation and build instructions.

Key Responsibilities

• Configure, assemble, and test Networking, KVM, and AV solutions in a warehouse/manufacturing environment
• Perform IP addressing, system imaging, and device configuration
• Manage KVM systems, including licensing and ongoing configuration
• Perform firmware upgrades on supported hardware and systems
• Troubleshoot hardware, software, and connectivity issues
• Receive, inspect, and process customer returns (RMA) for repair or credit, ensuring proper documentation and tracking
• Diagnose returned equipment to determine repair requirements or eligibility for credit
• Verify system functionality against customer and project requirements
• Accurately read, understand, and follow user manuals, technical documentation, and build instructions
• Document configurations, test results, return evaluations, and quality issues as required
• Support continuous improvement of lab operations and return-processing procedures

Required Skills & Qualifications

• Strong knowledge of:
  • Networking fundamentals
  • KVM systems
  • AV product groups
• Experience with:
  • IP addressing and network configuration
  • System imaging
  • Hardware and software troubleshooting
  • Firmware upgrades
• Ability to read and interpret technical manuals and documentation
• Working knowledge of:
  • SAP S/4HANA
  • Microsoft Office Suite
• Ability to lift and move equipment weighing 30+ pounds in a lab environment

Education & Experience

• Associate’s degree or technical degree in electronics/networking or equivalent certifications OR
• Minimum of 2+ years of relevant hands-on technical experience, 5+ is preferred

Preferred Qualifications

• Experience working in a configuration, lab, or staging environment
• Experience handling RMA, repair, or return processes
• Familiarity with enterprise-level AV or KVM deployments
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team