Job Description

Why You'll Love This Role:

• Senior‑level, hands‑on technical role focused on project delivery and infrastructure improvement
• Ideal for engineers who prefer building and improving environments, not just supporting tickets
• Microsoft‑centric, Windows‑based MSP environment

What You'll Do:

• Project Leader: Lead and implement client infrastructure projects, including Layer 2 and 3 networking and Microsoft cloud and server platforms.
• Quality & Security Advocate: Deliver solutions that are well‑designed, secure, fully documented, and aligned with best practices.
• Be the Client's Champion: Make their experience exceptional and ensure their technology aligns with our best practices.
• Tech Guru: Develop deep technical knowledge of client systems, maintain documentation, and support business applications.
• Collaborative Team Player: Work closely with our vCIO, Service Desk, and other teams to deliver seamless service.
• Communicator Extraordinaire: Build strong client relationships and communicate plans and progress.
• After-Hours Hero: Be part of our after-hours support team rotation, ready to assist when needed.

Requirements

• 4–7+ years of progressive experience in IT infrastructure, systems administration, or MSP environments.
• Demonstrated experience leading or heavily contributing to IT projects and implementations.
• Strong understanding of IT infrastructure and best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and take ownership of outcomes.
• Strong problem-solving and analytical skills.
• Commitment to documentation and knowledge management.

Technical Skill Set

• Microsoft 365 (Entra ID/Azure AD, Exchange Online, SharePoint, Teams)
• Microsoft Intune and endpoint management
• Windows Server, Active Directory, Group Policy
• Networking, including firewalls, switches, and wireless access points
• Security best practices for SMB and mid‑market environments

Benefits

• Opportunities for growth and advancement
• Competitive compensation package, including Maxicare HMO