The Network Switch Technician will perform system management, configuration administration, and routine maintenance for base communications systems (BTS). This role is responsible for end-to-end voice path integrity, managing switch configurations, handling number reclamation, and maintaining the VoIP data infrastructure.

Individuals must be able to attain and maintain a valid U.S. Government security clearance (Secret) in order to be retained in the position.

Duties & Responsibilities

Includes but not limited to the following:

• Perform necessary software functions and translations for all trunks, circuits, and configurations requested by on-base systems or users.
• Administer data lifecycle management, including the reclamation and reassignment of unused telephone lines.
• Maintain an accurate, up-to-date master listing of all active telephone numbers and track the specific hardware type associated with each number.
• Document and audit database configurations, circuit paths, and user profiles.
• Manage the user and device databases for all network-connected VoIP telephones.
• Plan and execute software/firmware changes, including systemic upgrades and emergency security patches.
• Provide comprehensive maintenance up to the defined demarcation points—specifically the end instruments and the physical/logical ethernet ports of the voice switching equipment (including IP Media, IP System
• Interface, and CLAN cards) for both host and remote switches.
• Own, troubleshoot, and resolve system and user support requests routed through the REMEDY Trouble Ticket system.
• Troubleshoot issues affecting customer telephone devices and voice delivery systems.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

• Must have a minimum four (3) years of experience with telecommunications industry services, solutions and trends
• Experience to administer, maintain VoIP/Avaya phone systems
• Individual must possess a current DoD 8140 certifications; such as CompTIA Security+
• National Security background investigation required, Secret

Skill & Certification Requirements

SKILLS:

• Voice Switching Architecture: Direct experience with host/remote voice switching systems, IP Media systems, IP System Interfaces, and CLAN cards.
• ​Database Management: Proficiency in provisioning, altering, and auditing telco/VoIP database listings.
• Ticketing Systems: Practical familiarity with REMEDY or an equivalent enterprise-level ITSM ticketing framework.
• Protocols & Hardware: Solid understanding of VoIP deployment standards, SIP/H.323 signaling, and standard digital/analog trunk circuits.
• DoD AF policies and regulations
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts.
• Strong and effective written and verbal communication skills coupled with excellent interpersonal and team skills.
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.