Job Description

Job Title: Network Support Technician

About the Client: Our client provides cloud-based business communications, managed networking, security, Internet connectivity, and IT services. They help businesses streamline operations and stay connected through integrated technology solutions and dedicated technical support.

Overview: The Network Support Technician is an entry-level role supporting network operations through monitoring, troubleshooting, and ticket documentation. The role requires strong teamwork, documentation skills, flexibility to work multiple shifts, and a willingness to learn. On-the-job training is provided for most position requirements.

Responsibilities

• Create and track all network trouble tickets and change requests received from the client's customers and vendors.
• Clearly document data received from various systems and personnel in the client's Trouble Ticket System.
• Follow documented procedures to use this information and perform troubleshooting steps with other personnel and companies
• Represent yourself and the client professionally when communicating with customers and vendors, both verbally and in writing.
• Follow detailed instructions and procedures.
• Apply logical troubleshooting skills to interpret alerts and alarms and assess root cause.
• Use NOC resources, including Solarwinds, SRM2, portals, and various networking tools, to analyze and document information and take appropriate action in accordance with operating procedures.

Qualifications:

• Previous help desk, NOC, MSP, or technical support experience.
• Basic understanding of OSI Model layers 1–4, routing, switching, switches, routers, firewalls, and LAN/WAN.
• Solid fundamentals in TCP/IP, DHCP, DNS, VLAN, subnetting, gateways, and IPv4/IPv6 addressing.
• Ability to troubleshoot basic connectivity issues using tools such as ping, traceroute, and nslookup.
• Experience with monitoring applications or VoIP/SIP is a plus but is not required.
• Good verbal and written communication and documentation skills.
• Ability to work effectively in a team and a strong willingness to learn.

Schedule: 10:00 am to 7:00 pm Manila Time, Tue-Sat

Setup: Remote / WFH

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package
• HMO Day 1 + 2 FREE dependents
• De minimis and allowances
• Paid time offs
• Training, career growth, and global exposure
• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!